Client Success Project Manager - solution, SaaS, AI solution

Sky Cover Technology Limited; Hong Kong; On-site; HKD 450,000 - 650,000; Full time

Job summary

Sky Cover Technology Limited is seeking a Client Success Project Manager in Hong Kong to drive customer growth and satisfaction. You will navigate deployments, manage customised requirements, and ensure high-quality delivery after contract signing.

The role emphasizes active business development, cross-functional communication, and a performance-based compensation model, with 1–3+ years in SaaS or cloud platform sales preferred.

Qualifications

• 1-3 years or more of SaaS, software product, or cloud platform sales experience (experience with education centres, tuition centres, or NGO system integration is preferred)
• Strong performance self-drive and negotiation skills, combined with clear logical thinking and project management capabilities
• Good cross-departmental communication skills, able to understand technical language and translate it into business language that customers can understand
• Strong result-oriented mindset, high stress resilience, and willingness to accept a performance-based compensation structure

Responsibilities

• Actively identify potential customers (such as tuition centres, kindergarten playgroups, music/dance/sports schools, NGOs, etc.) and conduct business development and commercial negotiations
• Deeply understand customer pain points and demonstrate the core value of the CLASSEEK system (such as class booking, student recruitment payment, tutor scheduling, customised themes, etc.)
• Independently complete the entire sales process from customer development, proposal to successful contract signing, and consistently achieve monthly sales targets
• Follow up on system deployment processes after customer contract signing and provide system operation training to ensure smooth customer onboarding
• Precisely clarify requirements for customer-paid customised development features and liaise with the technical team
• Participate daily in technical team stand-up meetings, closely track development progress, and remove delivery obstacles
• Regularly report project progress to customers, effectively manage customer expectations, and ensure on-time and high-quality project delivery

Job description

Client Success Project Manager - solution, SaaS, AI solution

You will be a core driver of the company's business growth and customer satisfaction. You will actively develop new orders and, after signing clients, become a project navigator to ensure smooth system deployment and perfect delivery of customised requirements. This is a high-return, result-oriented position suited for industry professionals who want to earn substantial rewards through performance and delivery quality.

Key responsibilities

Actively identify potential customers (such as tuition centres, kindergarten playgroups, music/dance/sports schools, NGOs, etc.) and conduct business development and commercial negotiations

Deeply understand customer pain points and demonstrate the core value of the CLASSEEK system (such as class booking, student recruitment payment, tutor scheduling, customised themes, etc.)

Independently complete the entire sales process from customer development, proposal to successful contract signing, and consistently achieve monthly sales targets

Follow up on system deployment processes after customer contract signing and provide system operation training to ensure smooth customer onboarding

Precisely clarify requirements for customer-paid customised development features and liaise with the technical team

Participate daily in technical team stand-up meetings, closely track development progress, and remove delivery obstacles

Regularly report project progress to customers, effectively manage customer expectations, and ensure on-time and high-quality project delivery

About you

1-3 years or more of SaaS, software product, or cloud platform sales experience (experience with education centres, tuition centres, or NGO system integration is preferred)

Strong performance self-drive and negotiation skills, combined with clear logical thinking and project management capabilities

Good cross-departmental communication skills, able to understand technical language and translate it into business language that customers can understand

Strong result-oriented mindset, high stress resilience, and willingness to accept a performance-based compensation structure