Client Services — Global Financial Services

MANNA TALENT SOLUTIONS; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

MANNA TALENT SOLUTIONS in Hong Kong seeks a client service professional to handle day-to-day enquiries related to investment accounts within a global financial services firm.

You will respond to login issues, provide platform support, and assist with transfers and account activity while communicating clearly and professionally. Fluency in English and Cantonese, strong attention to detail, and a calm, customer-focused approach are essential.

Qualifications

• Fluent English and Cantonese communication is a must.
• Prior experience in client service, customer support, operations, or financial services.
• Strong attention to detail and good problem-solving skills.
• Patience with repetitive or technical enquiries; professional communication style.
• Interest in financial markets, trading platforms, or investment products.

Responsibilities

• Handle client enquiries on account access, login issues, password resets, and platform support.
• Assist with transfer questions, order status, account activity, and transaction enquiries.
• Explain procedures clearly and professionally to clients.
• Follow up on client cases and ensure timely resolution.
• Escalate complex issues to internal teams when necessary.
• Maintain accurate records of client interactions.
• Work closely with operations and support teams to ensure a smooth client experience.

Skills

Fluent English

Cantonese communication

Client service experience

Financial services experience

Attention to detail

Problem-solving

Professional calm communication

Interest in financial markets

Job description

You will support clients with day-to-day enquiries related to their investment accounts in a client services within a global financial services firm.

Key responsibilities

Handle client enquiries on account access, login issues, password resets, and platform support

Assist with transfer questions, order status, account activity, and transaction enquiries

Explain procedures clearly and professionally to clients

Follow up on client cases and ensure timely resolution

Escalate complex issues to internal teams when necessary

Maintain accurate records of client interactions

Work closely with operations and support teams to ensure a smooth client experience

About you

Fluent English and Cantonese communication skills is a must

Prior experience in client service, customer support, operations, or financial services

Strong attention to detail

Good problem-solving skills

Patience when handling repetitive or technical enquiries

Professional and calm communication style

Interest in financial markets, trading platforms, or investment products

About us

We are a well-established US financial services firm with a high growth intention in Asia.