Client Service Operations Analyst

Wellington Management Global Holdings Ltd; Hong Kong; Hybrid; HKD 420,000 - 600,000; Full time

Job summary

Wellington Management Global Holdings Ltd, Hong Kong, is seeking a Client Service Operations Analyst to join the APAC Client Operations team. The role supports day-to-day servicing of client accounts and acts as a key liaison across Global Ops, Trading, Portfolio Implementation, and external partners.

The ideal candidate has 3–5 years in financial services, strong organizational and analytical skills, and the ability to coordinate multiple workstreams while maintaining risk standards.

Qualifications

• 3-5 years of experience in the financial services industry, with working knowledge of investment management operations and custodian bank processes.
• Experience in investment operations, including custody and accounting/recordkeeping; exposure to operational risk management environments preferred.
• Solid understanding of capital markets operations, foreign exchange transactions, and their impact on recordkeeping and client portfolios.
• Knowledge of local regulatory regimes and associated operational and compliance requirements.
• Strong organizational, analytical, and decision-making skills, with the ability to manage changing priorities effectively.
• Well-developed interpersonal and communication skills, both written and verbal, with the ability to engage effectively with global stakeholders.
• Demonstrated ability to collaborate and partner effectively across functions and regions.
• Advanced degrees, language skills, and/or progress toward the CFA designation viewed favorably.
• Experience using productivity, automation, or low-code tools (e.g., Copilot, Power Automate, Python, HighGear, Alteryx) is advantageous.

Responsibilities

• Provide operational support and solutions to client teams by analyzing and resolving complex issues and questions
• Collaborate with clients, vendors, custodians, and global teams to ensure smooth service delivery
• Develop breadth of knowledge across investment strategies and market operations, enhancing the firm's ability to serve its clients effectively
• Develop and implement operational solutions and procedures to support new products and services
• Identify and implement process improvements and best practices to enhance operational efficiency, quality, and scalability
• Leverage regional expertise, including APAC practices and regulatory expectations, to deliver an operating model for local client needs.

Skills

Analytical skills

Organizational skills

Communication skills

Interpersonal skills

Collaboration across regions

Education

Advanced degrees; CFA progress favored

Tools

Copilot

Power Automate

Python

HighGear

Alteryx

Job description

Wellington Management Global Holdings Ltd View all jobs

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.

About the Role

Tracing our roots to 1928, Wellington Management Company, LLP is one of the world's largest independent investment management firms. With over US$1 trillion in assets under management, we serve as a trusted adviser to institutional clients and mutual fund sponsors in over 50 countries. Our innovative investment solutions are built on the strength of proprietary, independent research and span nearly all segments of the global capital markets, including equity, fixed income, multi-asset, and alternative strategies.

As a private partnership whose sole business is investment management, our long-term views and interests are aligned with those of our clients. We are committed to attracting a talented and diverse workforce, and to fostering an open, collaborative culture of inclusivity because we believe multiple perspectives lead to more informed investment and business decisions. As an Equal Opportunity Employer, we welcome people with diverse life experiences, fresh ideas, and specialized subject-matter expertise.

Job Overview

The Client Service Operations Analyst ("CSO") is a member of the APAC Client Operations team, part of the broader Global Operations group. The role supports the port onboarding day-to-day servicing of client accounts.

The CSO Analyst will act as a key contact for the Client Group, working closely with Global Operations, Trading, Portfolio Implementation, and the broader Infrastructure Platform to deliver best-in-class operational support and solutions. This includes acting as an operational liaison across internal teams and coordinating extensively with external parties such as custodian banks, third-party administrators, outsourcing providers, and vendors. A significant portion of the role involves cross-functional coordination and communication to ensure seamless support of all aspects of the day-to-day servicing for our clients in line with the firm's risk framework.

The role is inherently cross-functional and varied, requiring strong ownership, attention to detail, and the ability to manage multiple workstreams simultaneously. The ideal candidate demonstrates sound judgment, a collaborative mindset, and a practical approach to improving complex operational processes.

RESPONSIBILITIES

• Provide operational support and solutions to client teams by analyzing and resolving complex issues and questions
• Work with both internal and external stakeholders, including clients, vendors, custodians, and global teams, to ensure smooth delivery of services
• Develop breadth of knowledge across investment strategies and market operations, enhancing the firm's ability to serve its clients effectively
• Develop and implement effective operational solutions, policies, and procedures to deliver high-quality service to key stakeholders, supporting new products and services
• Identify and implement process improvements and best practices to enhance operational efficiency, quality, and scalability
• Leverage regional expertise, including knowledge of APAC market practices and regulatory expectations, to deliver an operating model appropriate for local client needs.

QUALIFICATIONS

• 3-5 years of experience in the financial services industry, with working knowledge of investment management operations and custodian bank processes.
• Experience in investment operations, including custody and accounting/recordkeeping; exposure to operational risk management environments preferred.
• Solid understanding of capital markets operations, foreign exchange transactions, and their impact on recordkeeping and client portfolios.
• Knowledge of local regulatory regimes and associated operational and compliance requirements.
• Strong organizational, analytical, and decision-making skills, with the ability to manage changing priorities effectively.
• Well-developed interpersonal and communication skills, both written and verbal, with the ability to engage effectively with global stakeholders.
• Demonstrated ability to collaborate and partner effectively across functions and regions.
• Advanced degrees, language skills, and/or progress toward the CFA designation viewed favorably.
• Experience using productivity, automation, or low-code tools (e.g., Copilot, Power Automate, Python, HighGear, Alteryx) is advantageous.

We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.

As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at ••••@wellington.com .

We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.

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