Client Service Manager – Associate

Jobtailor; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

Jobtailor in Hong Kong seeks a client services professional to support Relationship Managers through account maintenance, onboarding and ongoing relationship care. The role involves handling inquiries, coordinating with support teams, and ensuring regulatory compliance.

Main duties include processing orders for equities and fixed-income products, and providing administrative support to enable smooth service delivery to high-net-worth clients.

Qualifications

• Degree from a University in Finance or Business.
• Minimum 5 years’ experience as client services or relationship management within wealth management or private banking.
• Possess Client Advisor Competency Standards (CACS) papers 1 and 2.
• Minimum 5 years’ experience with investment products, financial planning, and wealth management principles.
• Excellent communication and interpersonal skills, with a client-centric approach.
• Meticulous and able to multi-task.
• Organised team player with good understanding of financial products and services.

Responsibilities

• Provide fundamental support in client service, client relationship building, and account maintenance for Relationship Managers.
• Respond to client inquiries regarding account documentation, account activity, statements, securities transfers, and private banking products or services.
• Liaise with clients, business support teams, and service providers to ensure timely transaction processing and service delivery.
• Assist with client onboarding and offboarding pre-checks/processes and account reviews.
• Ensure operational processes comply with bank policies and regulatory requirements.
• Receive, execute, and report orders for equities, foreign exchange, structured products, and fixed-income products.
• Provide secretarial and administrative support.
• Handle logistics for business trips and meetings.
• Perform other duties delegated by the supervisor.

Skills

Client services experience

Wealth management principles

Investment products knowledge

Excellent communication skills

Multitasking

Organised team player

Education

Bachelor's degree in Finance or Business

Client Advisor Competency Standards (CACS) Papers 1 & 2

Job description

• Provide fundamental support in client service, client relationship building, and account maintenance for Relationship Managers
• Respond to client inquiries regarding account documentation, account activity, statements, securities transfers, and private banking products or services
• Liaise with clients, business support teams, and service providers to ensure timely transaction processing and service delivery
• Assist with client onboarding and offboarding pre-checks/processes and account reviews
• Ensure operational processes comply with bank policies and regulatory requirements
• Receive, execute, and report orders for equities, foreign exchange, structured products, and fixed-income products
• Provide secretarial and administrative support
• Handle logistics for business trips and meetings
• Perform other duties delegated by the supervisor

Requirements

• Degree from a University in Finance or Business
• Minimum 5 years’ experience as client services or relationship management within wealth management or private banking
• Possess Client Advisor Competency Standards (CACS) papers 1 and 2
• Minimum 5 years’ experience with investment products, financial planning, and wealth management principles
• Excellent communication and interpersonal skills, with a client-centric approach
• Meticulous and able to multi-task
• Organised team player with good understanding of financial products and services

Core Competencies

Demonstrates expertise in client service and relationship management within wealth management and private banking, ensuring compliance with regulatory requirements and operational processes. Proficient in handling investment products and providing administrative support to enhance client experiences.

Highest-signal resume keywords

• Client Services Experience
• Wealth Management Principles
• Client Advisor Competency Standards (CACS) Papers 1 and 2
• Investment Products Knowledge
• Excellent Communication Skills

ATS Optimization Keywords

Hard Skills

• Account Maintenance
• Transaction Processing
• Client Onboarding
• Equities Execution
• Foreign Exchange Handling
• Structured Products Knowledge
• Fixed-Income Products Knowledge
• Financial Planning
• Regulatory Compliance
• Operational Processes

Soft Skills

• Interpersonal Skills
• Client-Centric Approach
• Meticulousness
• Multi-Tasking
• Organised Team Player

Certifications & Qualifications

• Degree in Finance or Business
• Client Advisor Competency Standards (CACS)

Industry Keywords

• Private Banking
• Wealth Management
• Client Relationship Building
• Account Reviews
• Service Delivery