Assistant Manager, Investor Services

Jobtailor; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Jobtailor in Hong Kong seeks an experienced professional to manage investor KYC, AML/CFT processes, and FATCA/ CRS documentation to ensure regulatory compliance. You will oversee transfer agency activities, investor data, and distributions while maintaining strong client relationships.

The role requires 5+ years in investor services or KYC/transfer agency backgrounds, excellent English and Chinese, and proficiency with Microsoft Office.

Qualifications

• KYC experience and documentation management skills are essential.
• AML/CFT knowledge and regulatory awareness are required.
• FATCA/CRS testing, documentation reviews and reporting experience preferred.

Responsibilities

• Perform AML/CFT tasks including investor KYC and follow-up on required documents.
• Prepare investor KYC packs and update checklists/system.
• Review FATCA/CRS indicia and documentation with validation and reasonableness checks.

Skills

KYC Documentation

AML/CFT

FATCA/CRS

Investor Services

MS Office

Education

Bachelor degree in Business Administration or related discipline

Tools

Microsoft Office

Job description

• Perform AML/CFT, including investor KYC and follow-up with investors on required KYC documents, including FATCA/CRS-related forms and information
• Prepare investor KYC packs and update the checklist/system
• Perform FATCA/CRS indicia and documentation reviews, including validation and reasonableness checks
• Prepare FATCA/CRS files and arrange reporting before regulatory deadlines
• Oversee and review transfer agency dealing activities, including capital calls, distributions, transfers, subscriptions, redemptions, and switches
• Maintain and update investor registers and static data in the system
• Prepare and issue investor statements and contract notes and manage distributions/dividends
• Review and approve payments and settlements
• Act as key contact with clients and investors on routine transaction and KYC-related matters
• Ensure strict compliance with CSC internal procedures, guidelines, and regulatory requirements
• Collaborate with other teams to understand client needs and provide solutions
• Participate in ad hoc projects assigned by the supervisor

Requirements

• Degree holder in Business Administration or related discipline
• Minimum 5 years investor services experience
• Candidates with less experience will be considered for a more junior role
• Know Your Customer (KYC) or Transfer Agency background is required
• Proficiency in Microsoft Office suite, especially WORD, EXCEL, PPT
• Excellent in both written and spoken English and Chinese, with conversational Mandarin
• Independent, multi-tasking, meticulous, pro-active, attentive to details, self-motivated
• Able to adapt in new challenges and with excellent communication skills
• Mature and stable, be willing to work under pressure

Core Competencies

Demonstrates expertise in AML/CFT processes, including KYC compliance and FATCA/CRS documentation management. Proficient in investor services with strong communication skills in English and Chinese, capable of managing client relationships and ensuring regulatory compliance.

Highest-signal resume keywords

• AML/CFT Compliance
• KYC Documentation Management
• FATCA/CRS Reporting
• Investor Services Experience
• Microsoft Office Proficiency

Hard Skills

• AML/CFT
• KYC
• FATCA
• CRS
• Investor Services
• Documentation Review
• Data Management
• Payment Approval
• Regulatory Compliance
• Reporting

Soft Skills

• Excellent Communication
• Attention to Detail
• Proactive
• Independent
• Multi-tasking

Industry Keywords

• Investor KYC
• Transfer Agency
• Client Relationship Management
• Regulatory Requirements
• Static Data Management

Tools & Technologies

• Microsoft Office Suite