Architect, Client Experience & Service Design
Sun Life
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Job summary
Sun Life in Asia seeks a Senior Manager, Client Experience & Service Design to translate client, market and behavioural research into differentiated propositions and measurable improvements across priority client journeys. You will connect insights, service design and execution, leveraging qualitative and quantitative research to drive prioritised actions and implementation roadmaps.
The role requires strong cross-functional collaboration with Operations, Distribution, Digital, Technology,
Qualifications
- Degree holder with relevant experience in client experience, proposition development, service design, design thinking, journey management or a related discipline.
- Proven track record translating insights into actionable propositions, journey improvements and solutions.
- Experience partnering with Operations and Distribution across markets to lead cross-functional initiatives.
Responsibilities
- Lead journey mapping and translation of insight into actions.
- Drive cross-functional experience improvement, solutioning and implementation.
- Develop and activate distinctive client value propositions.
- Build market capability in design thinking and journey mapping.
- Measure impact, govern the portfolio and scale best practice.
Skills
Education
Tools
Job description
Sun Life in Asia seeks a Senior Manager, Client Experience & Service Design to translate client, market and behavioural research into differentiated propositions and measurable improvements across priority client journeys. You will connect insights, service design and execution, leveraging qualitative and quantitative research to drive prioritised actions and implementation roadmaps.
The role requires strong cross-functional collaboration with Operations, Distribution, Digital, Technology,
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