Client Digital: Senior Business Analyst Lead

Sun Life; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

5-day work week

MPF

Group life insurance

Group medical insurance

Career development opportunities

Job summary

Sun Life Hong Kong is seeking a senior Business Analyst to lead end-to-end analysis for client app enhancements, servicing changes, regulatory requirements and BAU improvements.

You will manage demand intake, maintain an end-to-end client journey view across Life, Health, Wealth and Pensions, and provide oversight of delivery readiness, testing and adoption. Strong stakeholder collaboration is essential.

Qualifications

• 6+ years of relevant experience in business analysis, digital platform delivery, product management, process improvement or technology-enabled change.
• Strong hands-on experience leading business analysis for digital platforms, mobile apps, portals or servicing platforms.
• Experience coordinating business acceptance testing, defect assessment and post-launch reinforcement.
• Relevant certifications in business analysis, agile delivery, product management or project management are an advantage.

Responsibilities

• Lead end-to-end business analysis for client app enhancements, servicing changes, regulatory requirements and BAU improvements.
• Define underlying problems and outcomes; analyze journeys, processes, systems, data, controls and pain points; translate needs into requirements and acceptance criteria.
• Manage demand intake, assess value, urgency, alignment and dependencies; maintain a transparent backlog and prioritization.
• Maintain end-to-end client journeys across Life, Health, Wealth and pensions; prevent fragmented experiences and inconsistent rules.
• Provide business oversight of delivery, testing, rollout readiness and adoption; coordinate readiness evidence and sign-off.
• Support live platform BAU, incident analysis and service recovery; analyze issues and convert to backlog items.
• Drive insight-led continuous improvement with governance; report on backlog health, progress and outcomes.

Skills

Business analysis

Digital platform delivery

Product management

Process improvement

Problem definition

Requirements elicitation

Stakeholder workshops

User stories

Acceptance criteria

Traceability

Education

University degree or above in Business, Information Systems, Computer Science, Digital, Finance, Engineering or related discipline

Job description

Sun Life Hong Kong is seeking a senior Business Analyst to lead end-to-end analysis for client app enhancements, servicing changes, regulatory requirements and BAU improvements.

You will manage demand intake, maintain an end-to-end client journey view across Life, Health, Wealth and Pensions, and provide oversight of delivery readiness, testing and adoption. Strong stakeholder collaboration is essential.