Client Care Executive

Standard Chartered Bank; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

Standard Chartered Bank in Hong Kong seeks a customer service professional to manage inbound and outbound calls, address inquiries, and provide accurate information about our products and services to clients.

You will resolve issues, record interactions, and strive to deliver quality service while meeting targets and staying compliant with AML and conduct standards.

Qualifications

• Experience in a contact centre or customer service environment preferred.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Commitment to high ethical standards and compliance.

Responsibilities

• Handle inbound and outbound calls and other client contacts professionally.
• Resolve customer enquiries, problems, and complaints efficiently.
• Provide accurate information on products and services and identify cross-selling opportunities.
• Record client interactions and feedback in the system for service improvement.
• Meet defined service quality, productivity and performance targets.
• Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.

Skills

Communication skills

Problem solving

Customer focus

Compliance awareness

Job description

Job Summary

Responsible for managing inbound and outbound customer interactions, addressing inquiries, resolving issues, and providing accurate information about our products and services to deliver quality service to clients.

Key Responsibilities

• Handle inbound and outbound calls and other client contacts professionally.
• Resolve customer enquiries, problems, and complaints efficiently.
• Provide accurate information on products and services and identify cross-selling opportunities.
• Record client interactions and feedback in the system for service improvement.
• Meet defined service quality, productivity and performance targets.
• Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.

Skills and Experience

• Experience in a contact centre or customer service environment preferred.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Commitment to high ethical standards and compliance.

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More Job Information

Job Function

• 銀行
• 金融服務 - 一般
• 其他

Location

• 觀塘

Employment Term

• 全職