Cigar Shop Assistant Manager — Lead Service & Ops

Nanyang Brothers Tobacco Co Ltd; Hong Kong; Sur place; HKD 180 000 - 240 000; Plein temps

Résumé du poste

Nanyang Brothers Tobacco Co Ltd is seeking a service-oriented professional for cigar recommendations, store operations support, and CRM-driven promotions. The role emphasizes excellent customer service, product knowledge, and teamwork to maintain smooth daily store functions.

Fluent Cantonese and Mandarin are required, with English a plus. The position involves shifts from 11:00-21:00 or 13:00-23:00, 5-6 days per week, offering exposure to premium tobacco products and customer engagement

Qualifications

• Minimum 1 year of retail experience; prior experience in cigar, tobacco, wine, luxury or clubhouse is preferred.
• Familiarity with mainstream cigar brands and flavor profiles, maintenance and cutting techniques.
• Fluent in Spoken Cantonese and Mandarin; English is a plus.
• Professional image and strong customer service awareness and communication skills.
• Basic computer literacy.

Responsabilités

• Provide clients with professional recommendations on cigar categories, origins, flavor profiles, and maintenance.
• Manage daily operations, handle sales and customer enquiries; store opening preparations, cashier handover, inventory counting and basic checks; ad-hoc tasks by manager/supervisor.
• Prepare promotional material to build brand exposure; establish and maintain client profiles, conduct follow-ups, share updates on new products, assist in organizing events to enhance loyalty.

Connaissances

Customer service

Retail experience

Cigar knowledge

Bilingual Cantonese and Mandarin

English proficiency a plus

Shift work / Team player

Description du poste

Nanyang Brothers Tobacco Co Ltd is seeking a service-oriented professional for cigar recommendations, store operations support, and CRM-driven promotions. The role emphasizes excellent customer service, product knowledge, and teamwork to maintain smooth daily store functions.

Fluent Cantonese and Mandarin are required, with English a plus. The position involves shifts from 11:00-21:00 or 13:00-23:00, 5-6 days per week, offering exposure to premium tobacco products and customer engagement