Chief Executive Officer

Financial Dispute Resolution Centre; Hong Kong; On-site; HKD 3,000,000 - 5,400,000; Full time

Job summary

Financial Dispute Resolution Centre (FDRC) is seeking a high-calibre leader to serve as Chief Executive Officer (CEO). The CEO will provide strategic direction, oversee operations and governance, and ensure effective administration of the dispute resolution scheme.

The role requires extensive senior management experience and a strong track record in driving organisational performance. Strong leadership, English and Chinese communication skills, and the ability to engage diverse stakeholders are

Qualifications

• Twenty years of work experience with at least ten in senior management or executive roles.
• Proven track record in developing and implementing organisational strategies.
• Ability to engage and mobilise diverse professional teams to deliver services effectively.

Responsibilities

• Provide executive leadership to FDRC and oversee governance, strategy, and operations.
• Manage financial planning, compliance, and risk controls, reporting to the Board.
• Engage with Government, regulators, financial institutions and key stakeholders to advance the organisation’s mandate.

Skills

Leadership

Strategy development

Stakeholder engagement

Governance and internal controls

Budget and financial planning

Communication

Education

Tertiary education

ADR/Legal/Financial services qualification

Job description

The Financial Dispute Resolution Centre (FDRC) is an independent, non-profit organisation that provides accessible and impartial dispute resolution services for monetary disputes between financial institutions and their customers, primarily through its “Mediation First, Arbitration Next” approach.

FDRC is seeking a high-calibre and experienced leader to serve as its Chief Executive Officer (CEO).

Key Responsibilities

Reporting to the Board, the CEO has overall executive responsibility for leading FDRC, overseeing the effective operation of the organisation and the proper administration of the Financial Dispute Resolution Scheme. The CEO will set strategic priorities, promote organisational effectiveness, uphold good governance and internal controls, manage financial planning and compliance, and lead engagement with the Government, relevant regulators, financial institutions, professional bodies and other key stakeholders.

Experience and Qualifications

The candidate should possess tertiary education qualification and at least 20 years of work experience, including not less than 10 years in senior management or executive positions. He/she should possess a proven track record in developing and implementing organisational strategies, managing resource and budgets. The candidate should be able to engage and mobilise different professional teams to deliver FDRC’s services effectively, and bring the vision, commitment and drive required to lead the organisation in fulfilling its mission.

Professional qualification(s) in alternative dispute resolution, legal or financial services, and/or experience in a public body, regulatory organisation or comparable institution, will be an advantage.

The candidate must be of impeccable integrity and sound judgement. He/she should demonstrate strong leadership, excellent interpersonal and communication skills, and the ability to engage credibly and effectively with a wide range of stakeholders.

Excellent command of written and spoken English and Chinese is required (including fluency in both Cantonese and Putonghua for spoken Chinese).

The closing date for application is 6th October 2026.Applicants who are not invited for an interview within two months from the closing date may assume that their applications have been unsuccessful. All applications will be handled in strict confidence, and personal data collected will be used solely for recruitment and appointment-related purposes.