Chief Claims Advocate, Technical & Commercial Insurance

Zurich Insurance; Hong Kong; Sur place; HKD 900 000 - 1 500 000; Plein temps

Résumé du poste

Zurich Insurance in Hong Kong seeks a visionary Head of Claims Advocacy & Technical (Commercial Insurance) to lead the Claims Technical and Commercial Claims functions across Financial Lines, Cyber, Employees’ Compensation, Liability, Property and more.

You will set governance standards, drive reserving integrity, and strengthen reinsurance recoveries while acting as the executive contact for strategic brokers and corporate customers.

Qualifications

• Bachelor’s degree in Business, Law, Insurance or related discipline.
• At least 10 years of General Insurance claims experience, including a leadership role.
• Strong knowledge of claims governance, reserving, regulatory requirements and reinsurance recovery processes.

Responsabilités

• Lead the Claims Technical and Commercial Claims functions across multiple lines.
• Establish governance frameworks, authority matrices and reserving integrity.
• Shape strategy for major losses, complex claims, litigation and arbitration.
• Executive-level claims contact for brokers and major corporate customers.
• Build broker/customer relationships and deliver claims advocacy programmes.
• Collaborate with Underwriting, BD and Distribution on major pitches and renewals.
• Share trends and insights to strengthen products and portfolio performance.
• Coach technical talent and foster cross-functional collaboration.

Connaissances

Leadership

Executive communication

Negotiation

Strategic planning

Regulatory compliance

Claims governance

Formation

Bachelor’s degree in Business/Law/Insurance

FCII or equivalent (advantageous)

Description du poste

Zurich Insurance in Hong Kong seeks a visionary Head of Claims Advocacy & Technical (Commercial Insurance) to lead the Claims Technical and Commercial Claims functions across Financial Lines, Cyber, Employees’ Compensation, Liability, Property and more.

You will set governance standards, drive reserving integrity, and strengthen reinsurance recoveries while acting as the executive contact for strategic brokers and corporate customers.