Chief Claims Advocate & Technical Lead — Commercial Insurance

Zurich Insurance (Hong Kong); Hong Kong; On-site; HKD 1,200,000 - 1,900,000; Full time

Job summary

Zurich Insurance (Hong Kong) seeks a Head of Claims Advocacy & Technical (Commercial Insurance) to lead the Claims Technical and Commercial Claims functions with strategic direction across Financial Lines, Cyber, Employees’ Compensation, Liability, Property, Engineering, Marine and International Claims.

The role sets governance, reserving integrity and compliance, and shapes strategy for major losses and complex claims, including litigation.

Qualifications

• Bachelor’s degree in Business, Law, Insurance or related discipline.
• Professional insurance qualification such as FCII or equivalent is advantageous.
• At least 10 years of General Insurance claims experience, with 5+ years in leadership.
• Deep expertise in commercial claims for corporate customers and international brokers.
• Strong knowledge of Property, Engineering, ELI, Liability and Marine claims.

Responsibilities

• Lead the Claims Technical and Commercial Claims functions with strategic direction across multiple lines.
• Set governance, authority matrices, reserving integrity and regulatory compliance.
• Shape strategy for major losses, complex or contentious claims, litigation and arbitration.
• Act as executive claims contact for brokers and major corporate customers.
• Deliver claims advocacy programmes with measurable outcomes and risk insights.
• Partner with Underwriting and Distribution on pitches and renewals.
• Share trends and insights with Underwriting to strengthen products and portfolio performance.
• Balance advocacy with indemnity management to support portfolio profitability.
• Collaborate with customers and brokers to translate insights into risk improvements.
• Develop a high-performing team and promote collaboration across functions.

Skills

Leadership

Stakeholder management

Negotiation

Communication

Strategy development

Mentoring

Education

Bachelor’s degree in Business, Law, Insurance

Job description

Zurich Insurance (Hong Kong) seeks a Head of Claims Advocacy & Technical (Commercial Insurance) to lead the Claims Technical and Commercial Claims functions with strategic direction across Financial Lines, Cyber, Employees’ Compensation, Liability, Property, Engineering, Marine and International Claims.

The role sets governance, reserving integrity and compliance, and shapes strategy for major losses and complex claims, including litigation.