Captain / Senior Server - Bar & Lounge

Carlyle & Co.; Hong Kong; On-site; HKD 240,000 - 420,000; Full time

Job summary

Carlyle & Co. is seeking a guest-focused Restaurant Operations Lead in Hong Kong to deliver premium dining experiences for Members.

You will build and develop the restaurant team with empathy, encouraging and constructive support, leading by example and upholding the brand’s level of service. You will collaborate with the F&B Service Team to ensure service excellence from food and beverage quality to associate interactions.

Qualifications

• Proven track record in restaurant operations.
• Deep knowledge of drink menu items and F&B recommendations.
• Strong understanding of restaurant operating procedures.
• Ability to multitask in an elevated yet informal service environment.
• Outstanding communication and interpersonal skills.

Responsibilities

• Create unforgettable dining experiences for Members across F&B service.
• Collaborate with the F&B Service Team to uphold Carlyle & Co. standards of excellence.
• Engage with Members to gather feedback and build strong relationships.
• Support Restaurant Manager in daily operations and maintain high productivity.

Skills

Restaurant operations

Drink knowledge

Multitasking

Communication skills

English proficiency

Job description

We believe that Food & Beverage service is a vocation. When Members step into the Carlyle & Co., they are invited to experience an outstanding dining experience which transports them from day to night. You willbuild and develop the restaurant team with empathy, encouragement and constructive support. You will lead by example, embodying the high level of excellence and intuitive service that is at the heart of Carlyle & Co.’s F&B offering. This is a unique role in a global brand development journey offering you the opportunity to be an essential part of Carlyle & Co.in Hong Kong – and we’d love to have you on-board!

What you need to have:

A proven track record in restaurant operations in a similar capacity

Deep knowledge of drink menu items, food & beverage recommendations and the art of considered service

A strong understanding of restaurant operating procedures

Proven ability to multitask in an elevated yet informal service environment

Outstanding communication and interpersonal skills - we want you to foster genuine relationships with our Members and your team

A strong command of English

What you will do:

Create unforgettable dining experiences for our Members in every part of our food & beverage service

Work alongside the Food & Beverage ServiceTeam to ensure service meets the Carlyle & Co. level of excellence – from food and beverage quality, to every Associate interaction

Interact with Members to obtain feedback and build positive relationships – don’t be shy, introduce yourself!

Support RestaurantManager in operations, whilst consistently performing at the highest level and with the utmost productivity

What our work culture looks like:

Teams who are dedicated to excellence, innovation and getting results we can be proud of

A leadership culture that genuinely cares about your professional development and well-being

An open-minded family where everyone contributes, and every voice is welcomed

A convivial community where having fun is a big part of getting the job done