Call Centre Operator

Ocean Park Corporation; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Ocean Park Corporation is seeking a Call Centre Operator to handle internal staff hotline calls about MVAC and facilities maintenance, and to manage work orders in MAXIMO. You will coordinate with technicians and project leaders to track repairs and ensure timely resolutions.

The role requires strong English/Chinese communication, excellent organization, and the ability to manage multiple tasks, including shift work. Fresh graduates are welcome to apply.

Qualifications

• Experience in a Call Centre, customer service, or helpdesk environment is an advantage.
• Proficient in English and Chinese (Cantonese) with good written and spoken skills.
• Able to liaise between non-technical end-users, internal management and repair teams.

Responsibilities

• Handle incoming hotline calls from internal staff regarding MVAC and facilities issues.
• Create, update, and assign maintenance work orders accurately through MAXIMO.
• Provide timely work order status updates and resolve follow-up inquiries.

Skills

Call center

Bilingual EN/Cantonese

MS Office

Education

Form 5 / DSE

Tools

IBM MAXIMO

Job description

Handle incoming hotline calls from internal staff regarding MVAC and general facilities maintenance requests

Create, update, and assign maintenance work orders accurately through the MAXIMO system

Provide timely work order status updates, respond to follow-up enquiries and resolve complaints professionally

Coordinate with technicians and Projects-in-Charge (PICs) to monitor repair progress and facilitate issue resolution

Maintain accurate records of call logs, work orders, status updates, and related documentation in MAXIMO and other tracking databases

Fresh graduates are welcome to apply.

Requirements

Form 5 / DSE or above

Experience in a Call Centre, customer service, or helpdesk environment is an advantage

Practical experience with Computerized Maintenance Management Systems, specifically IBM MAXIMO, is preferred

Strong interpersonal and conflict-resolution skills, with the ability to liaise seamlessly between non-technical end-users, internal management, and the FMD repair teams

Highly organized, analytical, and detail-oriented, with the ability to manage shift schedules and multi-task under pressure

Proficient in MS Office applications (Excel, PowerPoint, Word) with Chinese and English word processing skills

Good command of spoken and written English and Chinese (fluent Cantonese required)

Willingness to work flexible shift patterns, including weekends and public holidays

Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.

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