Voice Engineer / System Admin - Major Bank

IT Solutions Ltd.; Hong Kong; On-site; HKD 240,000 - 420,000; Full time

Job summary

IT Solutions Ltd., a Hong Kong-based recruitment firm, seeks a Voice System Engineer / System Admin to support back-office users at a Major Bank. The role focuses on PABX, voice recording, IVRS, and telecom change management in a dynamic environment.

The ideal candidate holds a degree in Computer Engineering and has hands-on experience with call center operational systems. The position offers an attractive remuneration package and is based in Central, Hong Kong.

Qualifications

• Degree or above in Computer Engineering or related discipline.
• Hands on experience in Call Center operational systems.
• Experience with PABX and IVRS is preferred.

Responsibilities

• Support and maintain systems including PABX, voice recording systems, IVRS, etc.
• Provide support on telecom change management.
• Liaise with vendors and analyze solution for user's request.
• Coordinate with users for projects.

Skills

Voice systems

Call center

PABX

IVRS

Vendor liaison

Education

Bachelor's degree in Computer Engineering

Job description

We are searching for high-calibre Voice System Engineer / System Adminto join a dynamic teamand work on system administration and support for back office users in a Major Bank.

Responsibilities

Support and maintain systems including PABX, voice recording systems, IVRS, etc

Provide support on telecom change management

Liaise with vendors and analyze solution for user's request

Coordinate with users for projects

Requirements

Degree or above in Computer Engineering or related discipline

Hands on experience in Call Center operational systems

Excellent opportunity to develop your professional skills in a Major Bank

Attractive remuneration package will be offered to the successful candidate

Personal data collected will be used for recruitment purposes only.

IT Solutions Ltd.
Suite 2102
21/F Lucky Building
39 Wellington Street
Central, Hong Kong

(P.S. We do not process applications from overseas for this position)

Company Overview

IT Solutions Ltd., established in 1998, is a professional Search Firm specializing in recruitment services of IT professionals for Large Corporations in Hong Kong. For more than 28 years, we have been working with our corporate clients from Banking & Financial Sector, SI, Multinational Corporations and Hong Kong Government Departments.
Our know-how covers all aspects of IT services, including all varieties of technologies of Application Development from old to the latest technologies, Data Scientist, Business Analysis, QA & Project Management, as well as all aspects of IT Infrastructure on all platforms, network and security.
If you are in the IT field, whether a seasoned IT Professional or a fresh graduate contemplating a career in IT, do not hesitate to contact us for your career development. We are eager to assist you and to discuss job opportunities with you.

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• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?

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