Business Analytics & Growth Insights

HKT; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Benefits offered by this job

Health insurance

Job summary

HKT is seeking a data-driven analyst to translate group-wide goals into quantitative analytics using unified customer data across Telecom, Financial Services, and Digital Health. Build dashboards and KPI frameworks to monitor loyalty health and drive cross-pillar engagement.

You will run A/B tests, analyze campaign ROI, and synthesize web/app analytics with loyalty data to provide executive-ready insights and proactive alerts for decision-makers. Cantonese and English communication required.

Qualifications

• 1+ year hands-on analytics experience in BI or digital analytics.
• Advanced SQL and scripting in Python or R for data manipulation and statistics.
• Ability to design and build executive dashboards in Power BI/Tableau/Looker Studio.
• Solid understanding of customer acquisition/retention funnels and CRM metrics.
• Fluent Cantonese and English for stakeholder communication.

Responsibilities

• Translate group goals into quantitative analytical frameworks using unified data to maximize CLV.
• Conduct deep-dive profiling and multi-dimensional segmentation across telecommunication, finance, and digital health/insurance.
• Identify high-value cross-sell/up-sell pathways across the group.
• Build and maintain executive scorecards, KPI frameworks, and BI dashboards.
• Evaluate campaign effectiveness and measure ROI across acquisition, engagement, and retention.
• Synthesize product analytics with loyalty data to maintain a 360-degree customer view.

Skills

SQL

Python

Power BI

Tableau

Looker Studio

A/B Testing

CRM Analytics

Storytelling

Cantonese/English

Education

Bachelor's or Master's in a quantitative field

Tools

BigQuery

Redshift

Excel

Git

Job description

HKT is seeking a data-driven analyst to translate group-wide goals into quantitative analytics using unified customer data across Telecom, Financial Services, and Digital Health. Build dashboards and KPI frameworks to monitor loyalty health and drive cross-pillar engagement.

You will run A/B tests, analyze campaign ROI, and synthesize web/app analytics with loyalty data to provide executive-ready insights and proactive alerts for decision-makers. Cantonese and English communication required.