Business Analyst, Member Engagement

PCCW LTD; Hong Kong; On-site; HKD 167,400 - 334,800; Full time

Job summary

PCCW LTD is looking for a motivated individual to support the preparation of engagement reports and present materials for internal meetings in Hong Kong. In this role, you will assist in analysing operational data and execute outreach activities, including webinars and events.

The ideal candidate should hold a Bachelor's degree in Business or Marketing, possess good analytical and communication skills in English and Chinese, and be proficient in MS Office.

Qualifications

• Bachelor's degree in Business or Marketing discipline; fresh graduates are welcome.
• Good analytical mindset with interest in working with data to support decision making.
• Clear and professional communication skills in English and Chinese.
• Well-organised and able to manage multiple tasks under tight timelines.
• Proficient in MS Office (Excel, PowerPoint, Word).

Responsibilities

• Support the preparation of regular engagement reports and presentation materials.
• Assist in analysing operational and engagement data.
• Help execute outreach and engagement activities.
• Coordinate with external partners on meeting schedules and materials.
• Maintain records of stakeholder contacts and campaign performance.

Skills

Analytical skills

Communication skills (English and Chinese)

Organizational skills

Education

Bachelor's degree in Business or Marketing

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Your Role

• Support the preparation of regular engagement reports and presentation materials for internal meetings and project steering committees.
• Assist in analysing updating operational and engagement data (e.g. employer and member usage figures) for analysis and tracking.
• Help execute outreach and engagement activities, such as webinars, briefings, events and email campaigns, including logistics and follow-up.
• Coordinate with external partners (industry bodies, employers, event organisers) on meeting schedules, materials, and basic enquiries.
• Maintain records of stakeholder contacts, activities and campaign performance, ensuring information is accurate and up to date.

To Succeed in the Role

• Bachelor's degree in Business or Marketing discipline; fresh graduates are welcome.
• Good analytical mindset with interest in working with data to support decision making.
• Clear and professional communication skills in English and Chinese, with the ability to draft simple decks and emails.
• Well-organised, detail-minded, and able to manage multiple tasks under tight timelines
• Proficient in MS Office (Excel, PowerPoint, Word)