Branch Service Officer/Manager (Checker)

Industrial and Commercial Bank of China; Hong Kong; Sur place; HKD 900 000 - 1 200 000; Plein temps

Résumé du poste

Industrial and Commercial Bank of China (Asia) Limited in Hong Kong seeks a Counter Service Manager/Officer to oversee daily branch operations and ensure service standards and regulatory compliance across customer touchpoints.

The role requires strong supervisory skills and knowledge of consumer banking products, with fluent English and Chinese (including Putonghua) to liaise with customers and regulators.

Qualifications

• University graduate.
• Minimum 8 years of branch operations experience, with at least 3 years in supervisory role.
• Familiar with consumer banking products and services and regulatory requirements.

Responsabilités

• Oversee daily operations of branch
• Ensure all operations comply with Bank policies, procedures and regulatory requirements
• Ensure high quality service is provided accurately and efficiently to customers

Connaissances

Supervisory skills

Communication skills

Interpersonal skills

Bilingual English/Chinese

Formation

University degree

Description du poste

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the DOMESTIC systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly‑owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job Responsibilities

• OVERSEE daily operations of branch
• Ensure all operations are carried out in a proper manner and full compliance with the Bank’s policies and procedures and regulatory requirements
• Ensure high quality of service is accurately and efficiently provided to customers

Job Requirements

• University graduate
• Minimum 8 years of experience in branch operations, of which at least 3 years at supervisory level
• Familiar with general consumer banking products and services, banking practices, relevant banking ordinances and regulatory requirements

Qualifications Of IIQAS And HKSI

• Good communication, interpersonal and supervisory skills
• Good command of spoken and WRITTEN English and Chinese including Putonghua
• Candidate with less experience will be considered for the position of Counter Service Manager/ Officer