Binance Accelerator Programme - Campaigns Operations, Binance Square

Blockchain Academics; Hong Kong; Remote; HKD 180,000 - 360,000; Full time

Benefits offered by this job

Remote-first

Career growth

Continuous learning

Job summary

Binance is seeking a recent graduate to assist in the full lifecycle of Square campaign operations, handling documentation, backend configurations, on-site promotions, launches, and post-campaign management. You will collect recurring user inquiries, work with Product and Tech to debug issues, and help reduce escalations through clear, updated FAQs.

The role emphasizes strong English/Mandarin communication with vendors and stakeholders, confidence in problem solving, and proactive learning in a

Qualifications

• Recent graduate with interest in crypto, blockchain and digital communities.
• Past Web3, content or creator economy experience is a plus.
• Strong bilingual English and Mandarin communication with vendors and stakeholders.

Responsibilities

• Assist in the full lifecycle of Square campaign operations, including drafting campaign documentation, managing backend configurations, coordinating on-site promotions, overseeing launches, tracking progress and post-campaign management.
• Collect & extract frequent cases from user inquiries, work with Product and Tech to debug issues, verify fixes, and reduce potential user cases.
• Handle escalated user tickets from the Mod & Customer Service team, maintain FAQs and user documents for consistent communication.
• Monitor real-time campaign data and deliver post-campaign reports with actionable insights.
• Plan, coordinate, and launch integrated growth initiatives and campaigns with cross-functional teams to accelerate user and content growth.

Skills

Bilingual communication (English/Mand語

Education

Recent graduate

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

Binance Square aims to be the one-stop social platform for the latest trends in Web3 and crypto. With a vast selection of content from renowned crypto experts, avid enthusiasts, and trusted media sources, the platform serves as a bridge between content creators and their followers, customizing users’ feeds based on their respective engagement history. Join us to be part of a team that is shaping the future of social interaction in the crypto space.

Responsibilities:

• Assist in the full lifecycle of Square campaign operations, including drafting campaign documentation, managing backend configurations, coordinating on-site promotions (banners, push notifications, and pop-ups), overseeing campaign launches, tracking ongoing progress and post-campaign management.
• Collect & extract frequently-appeared cases from user inquiries, work with Product and Tech teams to debug issues, verify fixes, and reduce the number of potential user cases.
• Handle escalated user tickets from the Mod & Customer Service team, maintain FAQs and other user documents to ensure consistent communication and improve user experience.
• Monitor real-time campaign data and deliver post-campaign reports with actionable insights for future optimization.
• Plan, coordinate, and launch integrated growth initiatives and campaigns in partnership with cross-functional teams to accelerate scalable user and content growth.

Requirements:

• Recent graduate, with a strong interest in crypto, blockchain, and digital communities.
• Past experience in Web3, content or creator economy is a plus advantage.
• Strong bilingual communication skills in English and Mandarin, with the ability to effectively engage vendors and internal stakeholders across regions.
• Execution excellence with attention to details and a high level of patience and accountability.
• Good communication and collaboration skills with ability to think critically and solve problems independently.
• Resourceful, proactive, and eager to learn in a fast-paced, entrepreneurial environment.

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.