Bilingual Investment Client Support Specialist

MANNA TALENT SOLUTIONS; Hong Kong; Presencial; HKD 180.000 - 240.000; Jornada completa

Descripción de la vacante

MANNA TALENT SOLUTIONS in Hong Kong seeks a client service professional to handle day-to-day enquiries related to investment accounts within a global financial services firm.

You will respond to login issues, provide platform support, and assist with transfers and account activity while communicating clearly and professionally. Fluency in English and Cantonese, strong attention to detail, and a calm, customer-focused approach are essential.

Formación

• Fluent English and Cantonese communication is a must.
• Prior experience in client service, customer support, operations, or financial services.
• Strong attention to detail and good problem-solving skills.
• Patience with repetitive or technical enquiries; professional communication style.
• Interest in financial markets, trading platforms, or investment products.

Responsabilidades

• Handle client enquiries on account access, login issues, password resets, and platform support.
• Assist with transfer questions, order status, account activity, and transaction enquiries.
• Explain procedures clearly and professionally to clients.
• Follow up on client cases and ensure timely resolution.
• Escalate complex issues to internal teams when necessary.
• Maintain accurate records of client interactions.
• Work closely with operations and support teams to ensure a smooth client experience.

Conocimientos

Fluent English

Cantonese communication

Client service experience

Financial services experience

Attention to detail

Problem-solving

Professional calm communication

Interest in financial markets

Descripción del empleo

MANNA TALENT SOLUTIONS in Hong Kong seeks a client service professional to handle day-to-day enquiries related to investment accounts within a global financial services firm.

You will respond to login issues, provide platform support, and assist with transfers and account activity while communicating clearly and professionally. Fluency in English and Cantonese, strong attention to detail, and a calm, customer-focused approach are essential.