Bilingual Insurance Customer Support Specialist

FWD Insurance; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Benefits offered by this job

Annual leave 20-22 days

Learning & development opportunities

Competitive package

Job summary

FWD Group in Hong Kong is seeking a customer service professional to support customers and sales channels at remote centers. You will handle inquiries, prepare replies, quotations, and document retrieval, while assisting in pre-approval checks for new business submissions.

Requirements include a university degree and 1–5 years in financial institutions, with Cantonese, English and Mandarin proficiency. Insurance studies certificates and IIQE papers are advantageous.

Qualifications

• University degree with 1–5 years' work experience in financial institutions.
• Experience in Bank or Customer Service area preferred.
• Industry-wide recognized certificate(s) of insurance studies.
• IIQE papers 1, 2, 3 & 5 are an advantage.

Responsibilities

• Serve customers and sales channel personnel at remote Customer Centers.
• Handle frontline counter enquiries, replies to letters, emails, faxes, quotations, document retrieval, and accounts analysis prep.
• Assist in New Business application pre-approval for submissions at remote Centers.
• Support Life Operation Projects such as LA and Claims Instant Cheque Services.
• Collect feedback from customers to help improve overall satisfaction.
• Suggest improvements to operating procedures and processes.
• Express concerns and suggestions to improve team satisfaction.
• Follow up on complaints and requests from customers in a timely and accurate manner.
• Centers' Locations: Quarry Bay (Primary), Tsim Sha Tsui.
• Centers' Operating Hours: Mon - Fri 0900 - 1800, Sat 0900 - 1300.

Skills

Cantonese

English

Mandarin

Education

University degree

Job description

FWD Group in Hong Kong is seeking a customer service professional to support customers and sales channels at remote centers. You will handle inquiries, prepare replies, quotations, and document retrieval, while assisting in pre-approval checks for new business submissions.

Requirements include a university degree and 1–5 years in financial institutions, with Cantonese, English and Mandarin proficiency. Insurance studies certificates and IIQE papers are advantageous.