Banking Ops Associate

Payoneer Inc.; Hong Kong; Hybride; HKD 240 000 - 320 000; Plein temps

Résumé du poste

Payoneer in Hong Kong is seeking a Bank Transfer Operations Representative to support the Global Bank Transfer team. The role is full-time and hybrid, with responsibilities including managing banking communications, monitoring transfers, and reconciling transactions.

A university degree and English proficiency are required, with a year of banking/fintech experience preferred. Ideal candidates are team players with a proactive attitude, attention to detail, and strong Excel/Outlook skills.

Qualifications

• University graduate with strong written and verbal English.
• 1 year experience in Banks/Fintech industry is preferred.
• Proficient in Microsoft Excel and Outlook.
• Excellent communication skills in English.
• Detail oriented and proactive with ownership mindset.

Responsabilités

• Manage daily communication with banking providers via email, phone, or other channels.
• Monitor transactions: statuses, rates, fees.
• Respond promptly to ad hoc tasks to avoid delays.
• Monitor account balances of banking providers.
• Check refunded transactions with banking providers.
• Answer questions regarding bank transfers and support other departments.
• Reconcile transactions in the database.

Connaissances

Teamwork

Problem solving

Proactive attitude

Detail oriented

Excel

Outlook

English communication

University graduate

Formation

University degree

Banking/Fintech experience (1 year)

Outils

SQL

Description du poste

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a Bank Transfer Operations Representative to join the Global Bank Transfer team in Hong Kong.

Full time | Hybrid | Hong Kong

What you'll do:

• Manage daily communication with banking providers - via email, phone calls or other communication channels
• Monitor transactions - statuses, rates, fees
• Respond timely to ad hoc tasks to avoid delays/crisis
• Monitor account balances of banking providers
• Check refunded transactions with our banking providers
• Answer questions regarding bank transfers and support other departments within Payoneer
• Reconcile transactions in the database

Who you are

• Strong team player, problem solving mindset
• Proactive working attitude, willing to take ownership
• Detail oriented
• Microsoft Office - proficient in Excel and Outlook
• Excellent written and verbal communication skills in English
• Good communication and service skills - University graduate
• One year experience in Banks/Fintech industry

Not a must but a great advantage:

• SQL - advantage

The Payoneer Ways of Working

Act as our customer's partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace.

Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Decisions about requests for reasonable accommodation are made on a case-by-case basis.