Officer, Specialist, Contact Centre, Technology & Operations

China, Beijing Branch; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

the Bank in Hong Kong offers a customer service role focused on Trade, Cash and Corporate banking products. You will handle inbound and outbound inquiries, understand customer needs, provide tailored solutions, and coordinate resolutions from One Island East.

English and Chinese proficiency plus MS Office skills are required. Degree or diploma is required; experience with corporate banking customers is preferred.

Qualifications

• Degree or diploma holder.
• Experience in serving Trade/Cash/Corporate Banking customers preferred.
• Strong telephone manners and attentive listening.
• Proficient in English and Chinese (spoken and written).
• Proficient in Microsoft Office applications.
• Knowledge in Finacle system is a plus.

Responsibilities

• Deliver excellent inbound or outbound service via telephone or non-phone channels to internal/external customers on Trade/Cash/Corporate banking products.
• Understand customers' needs and provide appropriate solutions.
• Provide advisory service and insights to meet customer needs.
• Solicit customer feedback and identify trends for improvements.
• Record, track and coordinate resolution of all customer queries/feedbacks.
• Handle ad-hoc projects or customer issue analysis.

Skills

Telephone communication

Bilingual English & Chinese

MS Office proficiency

Finacle knowledge

Education

Degree or diploma

Tools

Finacle

Job description

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• - Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
• - Understand customers' needs and provide appropriate solution
• - Provide advisory service / insight to cope with customer needs
• - Solicit customers' feedback and identify problem trends for improvement actions
• - Record, track and coordinate the resolution of all customer queries/feedbacks
• - Handle ad-hoc projects or customer issues analysis

Requirements

• - Degree or diploma holder
• - Experience in serving Trade/Cash/Corporate Banking customer preferable
• - Good telephone manner with attentive listening, good communication skills
• - Good communication skill : spoken and written English and Chinese
• - Proficient in Microsoft Office applications
• - Knowledge in Finacle system will be a plus

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

-en

Location: One Island East

Job: Customer Service

Schedule: Regular

Employee Status: Full time