AV Solutions Engineer – On-Site & Remote Support

Crestron Singapore Pte. Ltd.; Hong Kong; On-site; HKD 280,000 - 420,000; Full time

Job summary

Crestron Singapore Pte. Ltd. is seeking a qualified Technical Support Engineer to troubleshoot and resolve issues for Crestron solutions deployed at sites. Based in Quarry Bay, you will travel domestically and occasionally to North East Asia, reporting to the Director, Technical Service Asia.

You will handle cases via phone, remote, and on-site, maintain product knowledge, train dealers, and collaborate with regional teams to identify customer needs and growth opportunities.

Qualifications

• 3–5 years of experience in A/V Integration, Help Desk, or Technical Support.
• Broad understanding of Ethernet networking technologies.
• CCNA or similar networking certification is highly desirable.

Responsibilities

• Handle Technical Support cases and provide phone, remote assistance and on-site support to Crestron's dealers and customers.
• Maintain expert level of product knowledge and application.
• Identify solutions for technical support scenarios, product selection and system design for audio visual system applications.
• Assist customers by providing technical information and support for our products and technologies.
• Maintain a high-level of professional communication with our dealers and clients throughout the processes of resolving their technical issues.
• Perform technical / product training for dealers and targeted accounts.
• Work closely with the regional team in identifying customer's needs and sales opportunities to help future growth.
• Participate in marketing events such as tradeshows and conferences to ensure the Crestron messaging is presented correctly.

Skills

Networking

CCNA

C#

PowerShell

BACNET/IP

SIP/VOIP

Crestron development tools

Microsoft Office

Education

Bachelor's degree in Computer Engineering / Information Systems / Electronics

Diploma in Electrical Engineering / Computer Programming

Tools

Simpl Windows

Simpl+

Simpl#

D3Pro

Crestron Studio

Job description

Crestron Singapore Pte. Ltd. is seeking a qualified Technical Support Engineer to troubleshoot and resolve issues for Crestron solutions deployed at sites. Based in Quarry Bay, you will travel domestically and occasionally to North East Asia, reporting to the Director, Technical Service Asia.

You will handle cases via phone, remote, and on-site, maintain product knowledge, train dealers, and collaborate with regional teams to identify customer needs and growth opportunities.