Application Engineer, Hong Kong

Crestron Singapore Pte. Ltd.; Hong Kong; On-site; HKD 280,000 - 420,000; Full time

Job summary

Crestron Singapore Pte. Ltd. is seeking a qualified Technical Support Engineer to troubleshoot and resolve issues for Crestron solutions deployed at sites. Based in Quarry Bay, you will travel domestically and occasionally to North East Asia, reporting to the Director, Technical Service Asia.

You will handle cases via phone, remote, and on-site, maintain product knowledge, train dealers, and collaborate with regional teams to identify customer needs and growth opportunities.

Qualifications

• 3–5 years of experience in A/V Integration, Help Desk, or Technical Support.
• Broad understanding of Ethernet networking technologies.
• CCNA or similar networking certification is highly desirable.

Responsibilities

• Handle Technical Support cases and provide phone, remote assistance and on-site support to Crestron's dealers and customers.
• Maintain expert level of product knowledge and application.
• Identify solutions for technical support scenarios, product selection and system design for audio visual system applications.
• Assist customers by providing technical information and support for our products and technologies.
• Maintain a high-level of professional communication with our dealers and clients throughout the processes of resolving their technical issues.
• Perform technical / product training for dealers and targeted accounts.
• Work closely with the regional team in identifying customer's needs and sales opportunities to help future growth.
• Participate in marketing events such as tradeshows and conferences to ensure the Crestron messaging is presented correctly.

Skills

Networking

CCNA

C#

PowerShell

BACNET/IP

SIP/VOIP

Crestron development tools

Microsoft Office

Education

Bachelor's degree in Computer Engineering / Information Systems / Electronics

Diploma in Electrical Engineering / Computer Programming

Tools

Simpl Windows

Simpl+

Simpl#

D3Pro

Crestron Studio

Job description

We are looking for a talented and self-motivated individual to work with our partners and customers to troubleshoot and resolve technical issues that may occur with their Crestron's solution deployed at site. This role will be based in Quarry Bay, Hong Kong and will report to Director, Technical Service Asia. The position will require traveling around the domestic regions as well as occasional North East Asia regions when required.

Key responsibilities

Handle Technical Support cases and provide phone, remote assistance and on-site support to Crestron's dealers and customers.

Maintain expert level of product knowledge and application.

Identify solutions for technical support scenarios, product selection and system design for audio visual system applications.

Assist customers by providing technical information and support for our products and technologies.

Maintain a high-level of professional communication with our dealers and clients throughout the processes of resolving their technical issues.

Perform technical / product training for dealers and targeted accounts.

Work closely with the regional team in identifying customer's needs and sales opportunities to help future growth.

Participate in marketing events such as tradeshows and conferences to ensure the Crestron messaging is presented correctly.

About you

Bachelor's degree or Diploma in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology or Computer Programming or actively enrolled in a BS program.

3-5 years of experience in A/V Integration, Help Desk, or Technical Support

Broad understanding of Ethernet networking technologies. CCNA or similar networking certification is highly desirable.

Self-starter with proven ability to constantly learn new software and hardware technologies and an ability to quickly put that learning into practice in support of highly visible real-world projects.

Experienced with several of the following: C#, Microsoft PowerShell, BacNET/IP and SIP/VOIP is highly preferred.

Experience with Crestron's proprietary software development tools, including Simpl Windows, Simpl+, Simpl#, D3Pro, Crestron Studio preferred

Ability to prioritize and deliver with confidence in a fast-paced environment

Meticulous attention to detail and strong organizational sense

Proficient in Microsoft Office

Excellent Communication Skill both written and verbal.

About us

Crestron is the world's leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work. Offering integrated solutions to control lighting, audio, and video. Crestron streamlines technology, improving the quality of life for people in commercial and residential spaces. Crestron's leadership stems from its dedicated people who are committed to providing the best products, programs, and services in the industry. This culmination of loyalty, devotion and innovation is what our dealers refer to as "The Crestron Experience."