Applications Engineer – AV/Automation Solutions (HK)

Crestron Electronics; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Job summary

Crestron Electronics in Hong Kong seeks a skilled Applications Engineer to support partners and customers with troubleshooting and deployment of Crestron solutions.

Based in Quarry Bay, Hong Kong, the role involves on-site and remote support, product knowledge, and collaboration with the Asia Technical Service team. The candidate should have 3–5 years in AV integration or technical support and hands-on experience with Crestron tools.

Qualifications

• Bachelor’s degree or Diploma in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology or Computer Programming, or enrolled in a BS program.
• 3-5 years of experience in A/V Integration, Help Desk, or Technical Support.
• CCNA or similar networking certification is highly desirable.

Responsibilities

• Handle Technical Support cases and provide phone, remote assistance and on-site support to Crestron’s dealers and customers.
• Maintain expert level of product knowledge and application.
• Identify solutions for technical support scenarios, product selection and system design for audio visual system applications.
• Assist customers by providing technical information and support for our products and technologies.
• Maintain professional communication with dealers and clients throughout the process of resolving issues.
• Perform technical/product training for dealers and targeted accounts.
• Collaborate with regional team to identify customer needs and sales opportunities.
• Participate in marketing events to ensure Crestron messaging is presented correctly.

Skills

A/V integration

Help Desk

Technical Support

CCNA or similar networking cert

C#

PowerShell

BacNET/IP

SIP/VOIP

Microsoft Office

Excellent communication

Self-starter

Team player

Education

Bachelor’s degree or Diploma in Computer Engineering/Information Systems/Electrical Engineering/Electronics Technology/Computer Programming

Tools

Simpl Windows

Simpl+

Simpl#

D3Pro

Crestron Studio

BacNET/IP

Job description

Crestron Electronics in Hong Kong seeks a skilled Applications Engineer to support partners and customers with troubleshooting and deployment of Crestron solutions.

Based in Quarry Bay, Hong Kong, the role involves on-site and remote support, product knowledge, and collaboration with the Asia Technical Service team. The candidate should have 3–5 years in AV integration or technical support and hands-on experience with Crestron tools.