Associate/Senior Associate, Research

Lalamove; Hong Kong; On-site; HKD 300,000 - 450,000; Full time

Job summary

Lalamove is looking for a strategic Research candidate to join their BI and Research team in Hong Kong. This position is focused on conducting market analysis and user experience investigations to support business decisions.

The ideal candidate will have 2-4 years of relevant experience, strong analytical skills, and an interest in logistics and technology platforms. Responsibilities include field research support, analyzing market trends, and providing structured insights to leadership.

Qualifications

• 2-4 years of experience in consulting, research, or related fields preferred.
• Solid analytical thinking with attention to detail.
• Interest in logistics or transportation industries.

Responsibilities

• Conduct user feedback analysis and document experiences.
• Support launching and executing field research.
• Gather and analyze market data to identify opportunities.

Skills

Analytical thinking

Communication skills

Field research

Data synthesis

Education

Bachelor’s degree in any field

Job description

Lalamove is seeking a strategic Research candidate to join our BI and Research team. This role supports the Research & Strategy function by conducting market analysis, customer experience investigation, on ground field research and industry trend tracking to inform business decisions. The position is execution-heavy and works closely with senior researchers, strategy, and leadership teams to deliver structured insights.

Key Responsibilities

1. Voice of User Research
   • Regularly review user feedback to trace service-delivery flaws.
   • Document and audit the end-to-end experience of users (customers, merchants, or drivers) to identify systemic friction points.
   • Translate raw, localized customer feedback and metrics into clear, structured insight reports for product and operations teams.
2. On- Ground Field Research Support
   • Support research manager in launching and executing field research, including quantitative and qualitative research, particularly in delivering raw field journals, photo/video documentation and structured summaries immediately following field deployments.
   • Act as the "eyes and ears" of the strategy team by capturing on-the-ground operation via site visits, interviews, video-taking and other data collection tools.
   • Shadow couriers, drivers and users during real-world execution to identify frictions, opportunities and gap in usability and service offering.
3. Market Analysis & Competitive Understanding
   • Gather localized field and digital data to assess threats, gaps and potential whitespace opportunities.
   • Cross-reference internal operational metrics against voices of users to diagnose business performance to uncover internal growth patterns or vulnerabilities.
   • Maintain and update intelligence in user and market sentiments to keep team updated on local policies, competitor product features, pricing, promotional mechanics, service expansions and partnerships.

Key Requirements & Attributes

• Execution-First Mindset: Highly organized, proactive, and comfortable with a heavy "doing" component.
• Structured Thinking: Ability to take unstructured data and organize it cleanly into structured updates for internal leadership.
• Collaborative Spirit: Good communication skill and collaborative mindset to act as a bridge to frequently liaise across diverse internal teams.

Qualifications & Experience

• Bachelor’s degree in any field.
• Ideally 2–4 years of experience in consulting, research, business analysis, strategy, market intelligence, or related roles; fresh graduate may be considered for the role of associate.
• Solid analytical thinking with attention to detail; strong desk research, field interview and data synthesis skills.
• Clear written communication and ability to summarize insights.
• Comfortable working with ambiguity and learning new industries quickly.
• Interest in logistics, transportation, tech platforms, or marketplace businesses.