Associate Director - Standard Chartered

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Job summary

Standard Chartered Bank (Hong Kong) Ltd is seeking an Associate Director, Mobile Capabilities to drive development and commercialization of revamped Mobile capabilities within the Wealth & Retail Banking segment, focusing on the AI-driven conversational experience on the SC Mobile App and securing regulatory approvals.

This role builds a secure, compliant, and commercially viable conversational AI experience across the SC Mobile App, leveraging GenAI in mobile banking, with a track record in

Qualifications

• Experience in mobile banking development.
• Experience with conversational AI or chatbot capabilities.
• Ability to navigate regulatory and risk requirements in banking.

Responsibilities

• Drive Conversational Banking Product Development for SC Mobile App.
• Lead end-to-end launch of Mobile Banking capabilities for retail customers.
• Collaborate with cross-team to integrate new AI features while ensuring regulatory compliance.
• Present governance and business cases to senior management.

Skills

Project Management

Business Requirement Management

Blockchain and Web3 product dev

Retail Banking knowledge

Customer journey design

Education

Bachelor's Degree or Above

Job description

We are seeking a high calibre Associate Director, Mobile Capabilities to drive the development and commercialization of our revamped Mobile capabilities within the Wealth & Retail Banking business segment, with a primary focus on spread-heading the conversational AI transformation on the SC Mobile App alongside securing the necessary regulatory and governance approval.

This role will be responsible for building and scaling a secure, compliant, and commercially viable conversational AI experience across various sections of SC Mobile App. The ideal candidate brings deep expertise in GenAI application in Mobile Banking, conversational banking & chatbot experience, with a strong track record of execution, and the ability to navigate regulatory, risk, and operational complexity in a highly regulated banking environment.

Key Responsibilities

Conversational Banking Product Development

• Facilitate and drive the Bank's agenda in deploying cutting edge mobile banking experience assisted with generative AI or conversational banking capabilities.
• Lead the end-to-end launch of various Mobile Banking capabilities for retail customers.
• Collaborate with payments, deposits, FX, and cross-border teams to integrate stablecoin capabilities into existing platforms.
• We expect the candidate possessing at least 8-10 years of experience from large-scale financial institutions or international banks with hands-on experience in mobile banking development, conversational AI or cutting edge chatbot experience.

Regulatory & Risk Management

• Ensure full compliance with HKMA and other applicable regulatory requirements related to TME1, technology risk and Generative AI Sandbox initiatives.
• Work closely with Compliance, Legal, Risk, and AML teams to establish robust governance frameworks.
• Develop policies covering custody, transaction monitoring, market risk, operational risk, and cyber security in digital asset operations.

Leadership & Stakeholder Management

• With track record as a strong individual contributor whilst demonstrating leadership potential to drive cross-functional team collaboration.
• Drive cross-functional alignment across Technology, Operations, Risk, Compliance, Treasury, and Retail Product teams.
• Present business cases and strategic updates to senior management and executive committees.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Group's brand and values in SCB Hong Kong and WRB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Project Management
• Business Requirement Management
• Blockchain and Web3 product development & Management
• Broad-based retail banking & wealth solution product knowledge
• Customer experience / journey design

Qualifications

• Education: Bachelor's Degree or Above
• Languages: English, Cantonese, Mandarin

Unlock job insights

Hirer responsiveness Salary match Number of applicants

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

The world's best international bank, leading the way in Asia, Africa and the Middle East Standard Chartered PLC, listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100. The London-headquartered Group has operated for over 150 years in some of the world's most dynamic markets. Its income and profits have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions.

Standard Chartered aspires to be the best international bank for its customers across its markets. The Bank derives more than 90 per cent of its operating income and profits from Asia, Africa and the Middle East, generated from its Wholesale and Consumer Banking businesses. The Group has around 1,750 branches and outlets located in over 70 countries.

The extraordinary growth of its markets and businesses creates exciting and challenging international career opportunities. Leading by example to be the right partner for its stakeholders, the Group is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. It employs 75,000 people, nearly half of who are women. The Group's employees are of 115 nationalities, of which 60 are represented among senior management.

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation. Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage.

What can I earn as an Associate Director