Associate Director – Governance & Operations (NGO)

Peoplebank Hong Kong Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Peoplebank Hong Kong Limited invites an Associate Director – Governance & Operations (NGO) to lead governance, operational administration, and service delivery across welfare programs. You will drive policy formulation, strategic initiatives, and cross-department workflows to uphold organization-wide standards.

You will oversee financial planning, compliance with welfare guidelines, and multi-stakeholder relationships, while coordinating IT strategies to enhance efficiency.

Qualifications

• University degree in Accounting, Finance, or Corporate Governance; strong background in financial management or corporate operations is advantageous.
• At least 10 years of progressive management experience with proven administrative and analytical acumen.
• Comprehensive knowledge of public funding mechanisms, welfare grant management, and service performance monitoring systems.
• High proficiency in written and spoken English and Chinese.
• Strong competency in business software applications and modern operational technology tools.
• Track record of leading cross-functional teams and managing complex organizational workflows.

Responsibilities

• Oversee administration, service expansion, and welfare program execution in line with institutional goals.
• Formulate, evaluate, and refine operational policies for the social services division.
• Monitor service unit performance and ensure compliance with welfare framework guidelines.
• Maintain strategic communication with internal and external stakeholders.
• Collaborate with internal teams to streamline financial planning, budget allocation, and HR processes.
• Spearhead IT strategies and digital initiatives to boost administrative efficiency.

Skills

Financial management

Cross-functional leadership

Stakeholder management

Policy formulation

Education

University degree in Accounting, Finance, or Corporate Governance

Tools

Business software proficiency

ERP systems

Data analysis tools

Job description

Associate Director – Governance & Operations (NGO)

You will drive the overarching governance, operational administration, and service delivery across welfare operations to uphold organization-wide standards. Leading policy formulation and strategic initiatives, you will optimize service compliance, cross-departmental financial and personnel workflows, and multi-stakeholder relationships.

Responsibilities

• Oversee overall administration, service expansion, and welfare program execution in alignment with institutional goals
• Formulate, evaluate, and refine operational policies for the social services division
• Monitor service unit performance and enforce full compliance with regulatory welfare framework guidelines
• Maintain strategic communication and collaborative relationships with internal and external stakeholders
• Partner with internal teams to streamline financial planning, budget allocation, and human resources processes
• Spearhead information technology strategies and digital initiatives to enhance administrative efficiency

Requirement

• Recognized university degree or above, preferably in Accounting, Finance, or Corporate Governance; a strong background in financial management or corporate operations will be a distinct advantage
• At least 10 years of progressive management experience with proven administrative and analytical acumen
• Comprehensive knowledge of public funding mechanisms, welfare grant management, and service performance monitoring systems
• High proficiency in written and spoken English and Chinese
• Strong competency in business software applications and modern operational technology tools
• Track record of leading cross-functional teams and managing complex organizational workflows