Associate Director, Chief Commercial Office

HSBC Holdings plc; Hong Kong; On-site; HKD 1,000,000 - 1,500,000; Full time

Job summary

HSBC Holdings plc in Hong Kong is seeking an Associate Director, Chief Commercial Office to support the Hong Kong business and the Chief Commercial Officer, Asia & Middle East, delivering Hong Kong's strategic priorities. You will own assigned projects, work with business and functional teams, and secure sponsor approvals.

In this role you will drive strategic delivery, benchmark data-led commercial execution, and develop frameworks for Hong Kong growth, coordinating with CIB, Infrastructure,

Qualifications

• 7+ years experience in banking or financial services.
• Strong knowledge of HSBC's operating model and governance.
• Commercial acumen to identify growth opportunities and measure performance.
• Data-led mindset translating data into commercial actions.
• Excellent communication and facilitation skills.

Responsibilities

• Strategic project delivery from scoping through implementation and benefits realisation.
• Lead assigned Hong Kong projects with cross-functional teams, defining outcomes, milestones, dependencies and resources; highlight risks and decisions.
• Mobilise cross-functional teams and establish project governance to track progress and resolve bottlenecks.
• Track KPIs and benefits; provide concise steering updates and decision papers.
• Partner with Business and Data & Analytics to develop use cases for client targeting, propositions and productivity; track adoption and impact.
• Coordinate approved proposition and referral improvements, tracking implementation and outcomes.
• Develop frameworks and structures for HK as a global business; collaborate with Infrastructure and Business teams (including CIB and IWPB).
• Identify and size priority revenue opportunities; draw on market benchmarks, client analytics and frontline insights.
• Coordinate RBW and CMB business reviews for the Co-CEOs and align stakeholders.

Job description

We are currently seeking a high calibre professional to join our team as Associate Director, Chief Commercial Office. You'll support the Hong Kong business and the Chief Commercial Officer (CCO), Asia & Middle East, in delivering Hong Kong's strategic priorities. You'll take ownership of assigned projects, working closely with business and functional teams to achieve measurable outcomes, while ensuring material decisions and approvals are agreed with the relevant sponsors.

In this role you will:

Strategic project delivery

• Support delivery of the 12-24-month Hong Kong business roadmap.
• Lead assigned Hong Kong projects from scoping and development through implementation, adoption and benefits realisation. Define outcomes, milestones, dependencies, owners and resources; highlight risks and prioritisation decisions.
• Mobilise cross-functional teams and establish project governance to track progress. Resolve bottlenecks and elevate material risks and issues.
• Track KPIs and benefits and address performance gaps. Use this information to provide concise steering updates and decision papers.

Benchmarking & data-led commercial execution

• Partner with Business and Data & Analytics to develop use cases for client targeting, propositions and productivity. Track adoption of these use cases and their commercial impact.
• Coordinate approved proposition and referral improvements, tracking implementation and commercial outcomes.
• Help develop frameworks and supporting structures for HK as a global business. Partner with Infrastructure teams and Business teams (including CIB and IWPB)
• Partner with Business leaders and Strategy to assess and develop shared client growth opportunities for the Hong Kong Pillar, including:

• Maintain a consolidated Hong Kong growth pipeline, including Hong Kong-mainland China corridor opportunities.
• Identify and size priority revenue opportunities. Draw on market and competitor benchmarking, client analytics, referral flows, frontline insights and third-party input.
• Coordinate RBW and CMB business reviews for the Co-CEOs and align stakeholders. Consolidate performance and delivery updates.

To be successful you will need:

• 7+ years experience in banking or financial services. Strong knowledge of HSBC's operating model and governance, including how businesses and functions work together.
• Commercial acumen to identify growth opportunities, develop business cases and measure performance and benefits, underpinned by strong banking and product knowledge.
• Proven track record of delivering cross-functional initiatives, influencing senior stakeholders and achieving measurable outcomes. Strong problem-solving skills.
• Data-led mindset with demonstrated ability to translate data and analytics into commercial actions and management information.
• Deep understanding of risk, compliance and governance expectations in a regulated financial services environment.
• Ability to translate strategy into clear actions, decisions and performance measures, supported by excellent communication and facilitation skills.
• Ability to manage a high level of ambiguity.