Assistant, Travel Retail (contract)

Tory Burch Far East Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Generous health benefits

Generous employee discount and access

Free executive coaching on-demand

Job summary

Tory Burch in Hong Kong is seeking a Travel Retail Executive to support account management, seasonal buys, reporting and administrative tasks. You will maintain relationships with Travel Retail partners and coordinate with internal teams across Merchandising, Production and Customer Service to meet deadlines and targets.

The ideal candidate holds a degree, has 2–3 years in luxury/fashion retail (travel retail a plus), and excels in English and Chinese.

Qualifications

• Degree holder in relevant disciplines.
• 2–3 years retail/wholesale/travel retail experience in luxury/fashion sector.
• Possesses account management experience.
• Excellent organizational and interpersonal skills.
• Proactive, presentable, self-motivated, team player and problem solver.
• Excellent command in English & Chinese; Mandarin a plus.
• With SAP experience is a plus.

Responsibilities

• Maintain good business relationships with Travel Retail partners and achieve business objectives.
• Act as bridge of communications between Travel Retail partners and internal teams.
• Partner with Travel Retail Asia Team to execute order updates and reconciliation across departments.
• Communicate assortment information with Travel Retail partners.
• Review order and provide preliminary recommendations for changes.
• Provide weekly/monthly quantitative and qualitative business analyses (Retail KPI, product performance, productivity, CRM, trends).
• Assist Senior Director, Travel Retail APAC in in-depth business performance analysis and identify opportunities.

Skills

Account management

English & Chinese fluency

Organizational skills

Interpersonal skills

Proactive & team player

Problem solving

Education

Degree holder in relevant disciplines

2–3 years retail/wholesale/travel retail experience

Tools

SAP

Job description

About Tory Burch

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive – everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections.

Benefits

• generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life
• generous employee discount and access to exclusive sample sales
• free executive coaching on-demand

Job Summary

In line with Tory Burch strategy, Travel Retail Executive supports Travel Retail Team on account management, seasonal buy, reporting & administrative support.

Responsibilities

• Maintain good business relationships with Travel Retail partners, understand customer needs and achieve business objectives
• Act as bridge of communications between Travel Retail partners and internal teams
• Partner with Travel Retail Asia Team to execute order updates, reconciliation, and communicate information necessary for Merchandising, Production, Customer Service, and Travel Retail partners under tight timelines and time zones
• Communicate with Travel Retail partners on assortment information
• Review order and make preliminary recommendations of suggested changes
• Provide weekly and monthly quantitative and qualitative business analysis reports such as Retail KPI, product performance, productivity, CRM, competitor and trend
• Assisting Senior Director, Travel Retail APAC in conducting in-depth analysis of business performance and able to define business opportunities to pursue the company objectives

Education & Prior Experience

• Degree holder in relevant disciplines
• Has 2-3 years of retail/wholesale/travel retail work experience in the luxury/fashion retail sector
• Possesses account management experience
• Excellent organizational and interpersonal skills
• Proactive, presentable, self-motivated, team player and problem solver
• Excellent command in English & Chinese, fluent in Mandarin is a plus
• With SAP experience is a plus

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

About the Brand

Founded in 2004 in New York City, Tory Burch is an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections span ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation. Every team member is integral to the company’s unique culture and continuing evolution.