Assistant Service Delivery Manager (Cloud) - DSC/CH

ST Engineering Cloud & Data Centre Solutions Pte Ltd; Hong Kong; On-site; HKD 380,000 - 520,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Collaborative workplace

Job summary

ST Engineering Cloud & Data Centre Solutions Pte Ltd in Hong Kong seeks a Service Delivery Manager to maintain strong customer relationships, supervise service delivery, and lead the team in driving reliability and performance across cloud and data center services.

The role emphasizes leadership, communication, and problem-solving to deliver high-quality service, manage budgets, and optimize operations in a fast-paced environment.

Qualifications

• Experience in customer service, leadership, and logistics may be advantageous.
• Strong project management and quality control capabilities are expected.
• Ability to manage budgets and lead a service delivery team.

Responsibilities

• Maintain strong customer relationships and oversee service delivery.
• Manage projects, fix reliability issues, and track service metrics.
• Lead the service delivery team and manage budgets and costs.
• Identify ways to reduce costs without sacrificing satisfaction.

Skills

Leadership

Customer service

Project management

Quality control

Resource planning

Teamwork

Communication

Computer skills

Tools

Business software

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

We are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

To be a successful Service Delivery Manager, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.

Be Part of Our Success

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Qualities We Value

• Experience in customer service, leadership, and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.