Assistant Restaurant Manager - Terrace Boulud

Mandarin Oriental, Hong Kong; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Mandarin Oriental, Hong Kong is seeking an Assistant Restaurant Manager to join Terrace Boulud. Based at our flagship hotel, you will support daily operations, supervise staff, and contribute to guest satisfaction and financial targets.

The role involves coordinating events, menus with chefs, and upholding the hotel’s luxury service standards. You should have at least 5 years of experience in Western cuisine or hotel F&B, strong leadership and customer-service skills, and the ability to work

Qualifications

• Minimum 5 years' working experience in Western cuisine / Bar area of hotel Food & Beverage, preferably in a luxury hotel.
• Excellent managerial and interpersonal skills.
• Passion for customer service and hospitality industry.
• Able to work under pressure.

Responsibilities

• Assist the Manager on daily operation and supervise colleagues.
• Support business marketing planning and organize special events.
• Achieve the financial targets and maintain strict budgetary controls.
• Lead training and daily staff meetings; ensure hygiene and fire safety compliance.
• Maintain high standards of service and guest satisfaction.

Skills

Management skills

Interpersonal skills

Customer service

Leadership

Pressure handling

Job description

Mandarin Oriental, Hong Kong is looking for a Assistant Restaurant Manager to join our Terrace Boulud team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within Terrace Boulud in Hong Kong, the Assistant Restaurant Manager is responsible for assisting the Manager on daily operation, monitoring and supervise the general colleagues, assist the Manager on business marketing planning, organize special events, achieve the financial target, take a role in the absence of Manager. The Assistant Restaurant Managerreports to theRestaurant Manager.

As Assistant Restaurant Manager, you will be responsible for the following duties:

• Advise the Manager on discussions with Chefs to produce menus and promotion programme
• Inspect the front and back areas and make sure all is always impeccable
• Keep strict control of all security matters, especially the keys of the storeroom, restaurant and colleague drawers
• Build up positive rapport with the heads of other outlets
• Control the quality of food and beverage served
• Handle complaints from guests and colleagues
• Responsible for the control of disciplinary procedures and ensure the hotel’s standards are achieved
• Organize and follow through the training and daily meetings with all staff
• Arrange the hygiene and fire precaution lectures
• Maintain a tight financial control in all areas relating to the budget
• Maintain par stock of all items as agreed and ensure breakage and wastage are kept to the absolute minimum
• Review short term variance of cover sales and labour costs by meal periods.

As Assistant Restaurant Manager, we expect from you:

• Minimum 5years' working experience in similar capacity in Western cuisine / Bar area of hotel Food & Beverage, preferably in luxury hotel
• Excellent managerial and interpersonal skills
• Passion in customer service and hospitality industry
• Able to work under pressure