Assistant Relationship Support Manager I

HSBC; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Job summary

HSBC is seeking an Assistant Relationship Support Manager I to serve as the primary service contact for Commercial Business Banking clients, delivering responsive support and strong operational governance.

You will handle client inquiries, deliver efficient servicing requests, coordinate with internal and external stakeholders end-to-end, and manage credit risk returns and reporting while ensuring regulatory compliance. Fluency in English, Cantonese and Putonghua is required.

Qualifications

• Understanding of general banking products and services.
• Experience using bank operating systems such as CRM System, OBS MWS and Connecto.
• Customer-focused with strong interpersonal and communication skills.
• Self-motivated, analytical and solutions oriented.
• Fluent in English, Cantonese and Putonghua.
• Proficient with Microsoft Outlook, Word, Excel and PowerPoint.

Responsibilities

• Serve as a key contact point for BB clients with timely, high-quality resolutions.
• Deliver efficient operational support, client relationships and servicing requests.
• Coordinate with internal and external stakeholders to progress credit and account servicing requests end-to-end.
• Manage credit risk returns and MI, including limit excess, exception reporting, and follow-ups on outstanding items.
• Validate service outputs for governance and regulatory compliance.
• Consolidate checking results and provide reporting for quality and monitoring.
• Contribute to process improvements and strengthen controls to reduce risk and improve turnaround times.
• Assess gaps and propose improvements to strengthen governance and efficiency.

Skills

Banking knowledge

Communication

Analytical thinking

Self-motivated

English

Cantonese

Putonghua

MS Office

Tools

CRM System

OBS MWS

Connecto

Job description

Assistant Relationship Support Manager I

In This Role You Will

As a member of Relationship Service Management(“RSM”) team, Assistant Relationship Support Manager I serves as the primary service contact for Commercial Business Banking clients, delivering responsive, high-quality support and strong operational governance.

Client service & relationship support

• Serve as a key contact point for BB clients, ensuring timely and high-quality resolution of enquiries and requests.
• Deliver efficient operational support, client relationships and servicing requests.
• Co-ordinate with internal & external stakeholders to progress credit and account servicing requests end-to-end.
• Manage credit risk returns and MI, including limit excess, exception reporting, and follow-ups on outstanding items.

Quality assurance & operational excellence

• Validate service and operational outputs for relationship management teams through screening and/or sample checks to ensure alignment with regulatory, compliance, and internal requirements.
• Consolidate checking results and provide clear reporting to ensure quality performance and compliance monitoring.
• Contribute to process improvements and implement controls to reduce risk, improve turnaround times and enhance clients’ experience.
• Assess gaps & opportunities in existing processes and procedures; propose and/or implement improvements to strengthen controls, governance, and efficiency.

To Be Successful You Will Need

• Strong understanding of general banking products and services, with experience using bank operating systems like Customer Relationship Management System, OBS MWS, Connecto.
• Knowledge of credit assessment, credit operations, approval processes and security documentation (preferred, not essential).
• Customer-focused, with strong interpersonal and communication skills.
• Self-motivated, analytical and solutions oriented.
• Fluent in spoken and written English, Cantonese and Putonghua.
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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