Assistant Manager, Telesales

Senior Citizen Home Safety Association 長者安居協會; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Senior Citizen Home Safety Association (SCHSA) in Hong Kong seeks a Telesales Team Lead to guide the New Sales & Retention unit, drive targets, and ensure high-quality customer interactions. The role emphasizes coaching, data-driven performance reviews, and process improvements.

You will oversee KPI tracking, training, and updating product knowledge, while coordinating with management on reports and ad hoc projects. A strong customer-centric mindset and Cantonese fluency are essential.

Qualifications

• Degree holder or higher diploma in Business Administration or related discipline.
• At least 5 years’ relevant experience in telecom, banking or insurance products with 3 years of supervision.
• Strong numerical sense, detail-oriented, self-motivated.
• Good communication, interpersonal and presentation skills.
• Customer segmentation and data analysis experience is an advantage.
• Positive, professional attitude with a target-driven mindset.
• Fluent in Cantonese with effective communication and customer engagement.
• Proficient in MS Office; able to type in Chinese and English.

Responsibilities

• Assist the Manager in leading and supervising the Telesales Team to meet sales targets and deliver quality service.
• Promote products/services, handle inquiries, and support sales, retention and service initiatives.
• Coach, motivate and develop team members; foster a collaborative, performance-driven culture.
• Monitor performance via call monitoring, QA reviews, KPI tracking, and feedback sessions.
• Review and enhance SOPs and workflows for compliance, efficiency, and improvement.
• Keep the team updated on product knowledge, service procedures, policies and regulatory requirements.
• Prepare operational reports, performance analysis, rosters and management reports.
• Perform ad hoc projects and duties as assigned by management.

Skills

Numerical sense

Detail-oriented

Self-motivated

Communication skills

Interpersonal skills

Presentation skills

Customer segmentation

Data analysis

MS Office

Cantonese (fluent)

Education

Degree Holder / Higher Diploma in Business Administration or related disciplines

Tools

MS Office

Job description

Assist the Manager in leading and supervising the Telesales Team (New Sales & Retention) to achieve sales targets and deliver high-quality customer service.

Promote products and services, handle customer enquiries, and support sales, retention, and service excellence initiatives.

Coach, motivate, and develop team members while fostering a collaborative and performance-driven culture.

Monitor team performance through call monitoring, quality assurance reviews, KPI tracking, and regular feedback sessions.

Review and enhance operational procedures, SOPs, and workflow processes to ensure compliance, efficiency, and continuous improvement.

Ensure the team is updated on product knowledge, service procedures, company policies, and regulatory requirements.

Prepare operational reports, performance analysis, roster schedules, and management reports.

Perform ad hoc projects and duties assigned by management.

Requirements:

Degree Holder preferred / Higher Diploma holder in Business Administration or related disciplines

At least 5 years' relevant experience in telecom, banking or insurance products and with 3 year’s supervisory is preferred

Strong in numerical sense, detail-oriented and self-motivated

Good communication, interpersonal and presentation skills

Skills of customer segmentation and data analysis would be an advantage

Possesses a positive and professional attitude, with a strong commitment to achieving targets, excellent interpersonal skills, and a customer service-oriented mindset.

Fluent in spoken Cantonese with effective communication and customer engagement capabilities.

Competent in Microsoft Office applications and general computer operations; proficient in both Chinese and English typing.

Social & Welfare Services 101-1,000 employees

Established in 1996, Senior Citizen Home Safety Association (SCHSA) is one of the most established social enterprises in Hong Kong and a self-financing non-profit organization.

As Hong Kong’s population ages, seniors and their families face challenges such as accidents, declining health, and loneliness. SCHSA addresses these issues through its Care-on-Call Service, a 24/7 support system offering emergency aid, health management, and daily assistance. Its EasyHome Services provide home care, medical escort, cleaning, and rehabilitation support.

SCHSA blends technology and innovation to help seniors age in place with dignity, safely, and harmony.

Established in 1996, Senior Citizen Home Safety Association (SCHSA) is one of the most established social enterprises in Hong Kong and a self-financing non-profit organization.

As Hong Kong’s population ages, seniors and their families face challenges such as accidents, declining health, and loneliness. SCHSA addresses these issues through its Care-on-Call Service, a 24/7 support system offering emergency aid, health management, and daily assistance. Its EasyHome Services provide home care, medical escort, cleaning, and rehabilitation support.

SCHSA blends technology and innovation to help seniors age in place with dignity, safely, and harmony.

Established in 1996, Senior Citizen Home Safety Association (SCHSA) is one of the most established social enterprises in Hong Kong and a self-financing non-profit organization.

As Hong Kong’s population ages, seniors and their families face challenges such as accidents, declining health, and loneliness. SCHSA addresses these issues through its Care-on-Call Service, a 24/7 support system offering emergency aid, health management, and daily assistance. Its EasyHome Services provide home care, medical escort, cleaning, and rehabilitation support.

SCHSA blends technology and innovation to help seniors age in place with dignity, safely, and harmony.