(Assistant) Manager, Project Operations

KPay Group; Hong Kong; On-site; HKD 380,000 - 560,000; Full time

Job summary

KPay Group in Hong Kong seeks an Assistant Manager, Project Operations to drive merchant and partner onboarding from pricing through go-live. You will work with Sales on feasibility, validate solution design, and align operations pre- and post-signature.

Independently manage mid-to-large complexity projects, identify risks, and contribute to process improvements while coordinating with Product, Risk & Compliance, Onboarding Operations, and Finance teams.

Qualifications

• 3–5 years of experience in Payments, Fintech, or Acquiring.
• Experience in Implementation, Project Management, Solutions Consulting, or Revenue Operations.
• Strong understanding of API-based integrations and onboarding lifecycles.
• Proven ability to manage complex, large-scale projects with cross-functional stakeholders.
• Excellent communication and commercial awareness connecting scope to pricing.

Responsibilities

• Lead end-to-end onboarding projects from kick-off to go-live for Hong Kong.
• Collaborate with Sales to assess feasibility, solution design, and pricing implications.
• Coordinate cross-functional teams (Product, Risk & Compliance, Onboarding Operations, Finance).
• Identify risks, manage project plans, and drive on-time delivery.
• Improve onboarding playbooks and report onboarding KPIs.

Skills

Payments

Fintech

Acquiring

Implementation

Project Mgmt

Revenue Ops

Onboarding

API Integrations

Stakeholder Mgmt

Commercial Awareness

Communication

Education

Bachelor's degree in Marketing, Business, Communications, or a related field

Job description

KPay Group (“KPay”) is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions.Serving more than 89,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation.In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round — the largest globally in the payments sector that year.The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore's Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

The Opportunity

We’re looking for a commercially driven and execution-focused Assistant Manager, Project Operations to support and lead merchant and partner engagements from pre-contract pricing stage through onboarding and go-live for Hong Kong market.

In this role, you will partner closely with Sales during advanced deal stages to assess feasibility, validate solution design, and ensure operational alignment before commercial commitment. Post-signature, you will coordinate the end-to-end onboarding process with cross-functional teams to deliver successful integrations and launches.

As an Assistant Manager, you are expected to independently manage mid-to-large complexity projects, proactively identify risks, and contribute to process improvement within the team.

You will serve as the operational bridge between Sales, Product, Revenue Operatons, Risk & Compliance, and Functional Teams to de-risk complex merchant implementations and safeguard delivery timelines.

This is not a pure Sales, technical Solutions Architect, or back-office coordination role. It is a commercially embedded operational leadership position focused on safeguarding deal quality, managing risk, and driving successful merchant launches from pricing through go-live.

Key Responsibilities

Partner with Sales during advanced-stage opportunities to:

• Assess technical and operational feasibility
• Validate integration models and solution architecture
• Identify customization needs and product gaps
• Estimate implementation timelines, internal effort, and dependencies
• Provide structured input to pricing discussions based on scope and complexity
• Support RFP responses, solution workshops, and internal deal reviews
• Identify and document regulatory, compliance, and operational risks
• Ensure internal stakeholder alignment prior to commercial commitment
• Lead end-to-end onboarding projects from kick-off through go-live
• Develop and manage project plans, milestones, and risk logs
• Act as primary operational contact for merchants / partners during implementation
• Coordinate cross-functional teams (Product, Risk & Compliance, Onboarding Operations, Finance)
• Drive issue resolution and escal…
• Ensure integration, testing, and launch readiness standards are met
• Support post-launch stabilization and transition to Account Success Team

Team & Process Contribution

• Contribute to improving onboarding playbooks and documentation
• Identify recurring bottlenecks and propose scalable process enhancements
• Support reporting on onboarding timelines and operational KPIs

Skills & Qualifications

• 3-5 years of experience in:
• Payments / Fintech / Acquiring
• Implementation / Project Management / Solutions Consulting / Revenue Operations
• Strong understanding of:
• API-based integrations
• Merchant onboarding lifecycle
• Experience managing complex and large scale projects independently
• Demonstrated ability to manage cross-functional stakeholders
• Strong commercial awareness with ability to link operational scope to pricing implications
• Excellent communication, stakeholder management, and structured problem-solving skills
• Bachelor's degree in Marketing, Business, Communications, or a related field; advanced degree is a plus.