Assistant Manager/Manager - Claims

Howden Group Holdings; Hong Kong; Hybrid; HKD 360,000 - 520,000; Full time

Benefits offered by this job

Hybrid working

Employee stock options

Birthday leave

Free beverage in workplace

Job summary

Howden Group Holdings in Hong Kong seeks a claims professional to provide top‑quality guidance on the claims process. You will manage all General Insurance claims, liaise with insurers and service providers, and support the account management team with claims data and reports.

The role involves supervising junior staff, maintaining files and records, and ensuring compliance with local requirements. The position offers hybrid working, competitive compensation, and employee stock options.

Qualifications

• Experience handling all classes of General Insurance claims.
• Provide professional advice to clients for facilitating the claims process.
• Liaise/communicate/negotiate with insurers/representatives and other service providers.

Responsibilities

• Handle all classes of General Insurance claims.
• Liaise/communicate/negotiate with insurers/representatives and other service providers.
• Provide claims related information to Account Management Team.
• Supervise/maintain claims data in claims system.
• Prepare claims reports and statistics.
• Ad-hoc projects assigned.

Skills

Claims management

Customer service

Communication

Job description

About Howden Howden is a leading global insurance intermediary group, built on employee ownership. Founded in 1994, it delivers insurance, reinsurance and underwriting services for clients ranging from private individuals to the world's largest multinationals. The Group operates in 57 countries across Europe, the USA and Latin America, the Middle East, Asia Pacific and Africa, with 25,000 people managing over $54 billion in premiums for clients. Further information is available at www.howdengroup.com and www.howdengroupholdings.com.

YOUR ROLE AND RESPONSIBILITIES:

1. PROVISION OF CLIENT SERVICE

1.1. Provide the highest quality claims advice, handling and guidance to Howden's clients, including:

• Providing professional advice to clients for facilitating the claims process
• Answer claims inquiries and providing high quality service to our clients

1.2. Day-to-day provision of the Hong Kong claims function, including:

• Handle all classes of General Insurance claims
• Liaise/communicate/negotiate with insurers/representatives and other service providers
• Provide claims related information to Account Management Team
• Supervise/maintain claims data in claims system
• Prepare claims reports and statistics
• Ad-hoc projects assigned

1.3. Implement account on-boarding and management of client’s claims portfolio to represent the best possible risk on behalf of clients

1.4. Undertake any other client-related tasks &/or functions as from time-to-time may be necessary.

2. PROVISION OF TECHNICAL AND FUNCTIONAL CLAIMS EXPERTISE

2.1. Provide ad hoc advice and support to other members of staff regarding technical claims issues.

3. ADMINISTRATION & TRAINING

3.1 Supervision of junior claims team members and other personnel as necessary, and advise on additional training as required.

3.2 Maintain the full & proper maintenance of all files, computer records and any other company records and systems relevant to this job specification, in accordance with the direction of the Company.

3.3 Comply with local requirements.

YOUR BENEFITS AND SALARY:

Commensurate with qualification and experience

Working in a collaborative and dynamic environment with development opportunities

• hybrid working
• free beverage in workplace
• competitive compensation
• birthday leave
• employee stock options

Yes, we offer all the usual rewards and benefits – including hybrid working, free beverage in workplace, competitive compensation, birthday leave, employee stock options and more – but we know you expect all that.

Our culture:

People first We have seen time and again that when we give our teams the space to perform and the support to grow, our clients reap the rewards.

Diversity & Inclusion

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Finding the most talented and entrepreneurial people to join Howden has been and will continue to be key.

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.