Executive/Senior Executive - Claims

Howden Group Holdings; Hong Kong; On-site; HKD 250,000 - 380,000; Full time

Benefits offered by this job

Hybrid working

Free beverages

Employee stock options

Birthday leave

Job summary

Howden Group Holdings in Hong Kong is seeking a Claims professional to support day-to-day claims activities under supervision. You will handle all classes of General Insurance claims, liaise with insurers, prepare reports, and contribute to onboarding client claims portfolios.

The role emphasizes service quality, data integrity, and collaboration within Account Management and other teams. Hybrid working is offered along with a people-first culture, opportunities for development, and a commitment

Responsibilities

• Provide day-to-day claims service and guidance to clients
• Handle all classes of General Insurance claims under supervision
• Liaise with insurers, representatives and service providers
• Prepare claims reports and maintain claims data

Job description

Howden is a leading global insurance intermediary group, built on employee ownership. Founded in 1994, it delivers insurance, reinsurance and underwriting services for clients ranging from private individuals to the world's largest multinationals. The Group operates in 57 countries across Europe, the USA and Latin America, the Middle East, Asia Pacific and Africa, with 25,000 people managing over $54 billion in premiums for clients. Further information is available at www.howdengroup.com and www.howdengroupholdings.com.

YOUR ROLE AND RESPONSIBILITIES

Provision of day-to-day claims function under supervision of managers

1. PROVISION OF CLIENT SERVICE

• Provide the highest quality claims advice, handling and guidance to Howden’s clients, including:
• Provide professional advice to clients for facilitating the claims process
• Answer claims inquiries and providing high quality service to our clients

1.2 Day-to-day provision of the Hong Kong claims function, including:

• Handle all classes of General Insurance claims
• Liaise/communicate/negotiate with insurers/representatives and other service providers
• Provide claims related information to Account Management Team
• Supervise/maintain claims data in claims system
• Prepare claims reports and statistics
• Ad-hoc projects assigned

1.3 Implement account on-boarding and management of client’s claims portfolio to represent the best possible risk on behalf of clients

1.4 Undertake any other client-related tasks &/or functions as from time-to-time may be necessary.

2. PROVISION OF TECHNICAL AND FUNCTIONAL CLAIMS EXPERTISE

• Provide ad hoc advice and support to other members of staff regarding technical claims issues.

3. ADMINISTRATION & TRAINING

• Maintain the full & proper maintenance of all files, computer records and any other company records and systems relevant to this job specification, in accordance with the direction of the Company.
• Comply with local requirements.

YOUR BENEFITS AND SALARY

Commensurate with qualification and experience Working in a collaborative and dynamic environment with development opportunities Yes, we offer all the usual rewards and benefits – including hybrid working, free beverage in workplace, competitive compensation, birthday leave, employee stock options and more – but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Howden starts with people – a culture driving force in our work, pushing us to create a company we’re proud of. One that leverages the power of insurance to shape a better future, for our clients and our communities.

• including hybrid working, free beverage in workplace, competitive compensation, birthday leave, employee stock options and more

OUR CULTURE: PEOPLE FIRST

We have seen time and again that when we give our teams the space to perform and the support to grow, our clients reap the rewards.

Diversity & Inclusion

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Finding the most talented and entrepreneurial people to join Howden has been and will continue to be key.

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.