Assistant Manager/Manager, Claims

Howden; Hong Kong; Hybrid; HKD 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid working

Birthday leave

Employee stock options

Free beverages in workplace

Job summary

Howden is seeking a claims professional to support day-to-day claims operations in Hong Kong. You will provide expert claims guidance, liaise with insurers, prepare reports, and work with the account team to optimize client outcomes.

You will also supervise junior staff, maintain accurate records, and ensure compliance with local requirements. The role offers a hybrid working arrangement and opportunities for career development.

Qualifications

• Experience handling General Insurance claims.
• Strong client service and communication skills.
• Ability to liaise with insurers and service providers.

Responsibilities

• Handle all classes of General Insurance claims.
• Liaise/communicate/negotiate with insurers and other service providers.
• Prepare claims reports and statistics.
• Supervise junior claims team members and coordinate training.
• On-board and manage client claims portfolios as needed.

Skills

Claims handling

Client service

Negotiation

Team supervision

Communication

Job description

Howden is a leading global insurance intermediary group, built on employee ownership. Founded in 1994, it delivers insurance, reinsurance and underwriting services for clients ranging from private individuals to the world's largest multinationals.

The Group operates in 57 countries across Europe, the USA and Latin America, the Middle East, Asia Pacific and Africa, with 25,000 people managing over $54 billion in premiums for clients.

Further information is available at www.howdengroup.com and www.howdengroupholdings.com.

YOUR ROLE AND RESPONSIBILITIES:

Providing day-to-day claims function and claims management services, providing claims solutions under the guidance of managers

1. PROVISION OF CLIENT SERVICE

1.1. Provide the highest quality claims advice, handling and guidance to Howden’s clients, including:

• Providing professional advice to clients for facilitating the claims process
• Answer claims inquiries and providing high quality service to our clients

1.2. Day-to-day provision of the Hong Kong claims function, including:

• Handle all classes of General Insurance claims
• Liaise/communicate/negotiate with insurers/representatives and other service providers
• Provide claims related information to Account Management Team
• Prepare claims reports and statistics
• Ad-hoc projects assigned

1.3. Implement account on-boarding and management of client’s claims portfolio to represent the best possible risk on behalf of clients

1.4. Undertake any other client-related tasks &/or functions as from time-to-time may be necessary.

2. PROVISION OF TECHNICAL AND FUNCTIONAL CLAIMS EXPERTISE

2.1. Provide ad hoc advice and support to other members of staff regarding technical claims issues.

3. ADMINISTRATION & TRAINING

3.1 Supervision of junior claims team members and other personnel as necessary, and advise on additional training as required.

3.2 Maintain the full & proper maintenance of all files, computer records and any other company records and systems relevant to this job specification, in accordance with the direction of the Company.

3.3 Comply with local requirements.

YOUR BENEFITS AND SALARY:

• Commensurate with qualification and experience
• Working in a collaborative and dynamic environment with development opportunities

Yes, we offer all the usual rewards and benefits – including hybrid working, free beverage in workplace, competitive compensation, birthday leave, employee stock options and more – but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Howden starts with people

a culture driving force in our work, pushing us to create a company we’re proud of. One that leverages the power of insurance to shape a better future, for our clients and our communities.

Our culture:

People first

We have seen time and again that when we give our teams the space to perform and the support to grow, our clients reap the rewards.

Diversity & Inclusion

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Finding the most talented and entrepreneurial people to join Howden has been and will continue to be key.

(Data collected will be used for recruitment purpose only.)