Assistant Manager | Luxury Retail, HNW

King Deux Search & Consulting; Hong Kong; On-site; HKD 240,000 - 340,000; Full time

Job summary

King Deux Search & Consulting in Hong Kong is seeking an Assistant Manager to lead a team of client executives serving premium clientele, delivering exceptional service and driving business growth. You will supervise the team, run regular meetings, nurture relationships with elite clients, and act as primary contact, ensuring inquiries are handled promptly and professionally.

Fluency in English and Chinese is required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Experience in client relationship management in luxury retail or hospitality.
• Excellent interpersonal and communication skills.
• Customer-centric mindset with a passion for delivering exceptional service.
• Strong business sense and the ability to identify and capitalize on opportunities.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Fluency in English and Chinese.

Responsibilities

• Supervise and guide the client executive team, ensuring they deliver excellent customer service and meet performance targets.
• Conduct regular team meetings to discuss goals, share updates, and provide training and development opportunities.
• Foster a positive and collaborative team environment, promoting teamwork and individual growth.
• Develop and maintain strong relationships with premium clients, understanding their needs, preferences, and expectations.
• Act as the main point of contact for premium clients, addressing inquiries, concerns, and requests in a timely and professional manner.
• Monitor and track client satisfaction, identify areas for improvement, and implement solutions to enhance the client experience.
• Collaborate with sales and marketing teams to identify opportunities for business growth within the premium client segment.
• Assist in the development and execution of strategies to attract and retain elite clients, including personalized marketing initiatives and events.
• Conduct market research and stay updated on industry trends to identify new prospects and maintain a competitive edge.
• Prepare regular reports on team performance, client feedback, and KPIs.
• Analyze data and metrics to assess the effectiveness of client service initiatives and identify areas for improvement.
• Provide insights and recommendations to senior management based on data analysis and market trends.
• Streamline and optimize processes related to premium client management, ensuring efficiency and effectiveness.
• Continuously evaluate and enhance service delivery standards to exceed client expectations.
• Implement and monitor service quality standards and best practices.

Skills

Client relationship management

Leadership

Team supervision

Communication

English & Chinese fluency

Business acumen

Education

Bachelor's degree in Business Administration/Marketing

Job description

About the job Assistant Manager | Luxury Retail, HNW

King Deux Search & Consulting is a specialised executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.

The Assistant Manager of the team is responsible for providing exceptional customer service and managing a team of client executives dedicated to serving our premium clientele. This role requires a proactive and customer-focused individual with excellent communication and leadership skills. The Assistant Manager will be responsible for maintaining and nurturing relationships with premium clients, ensuring their satisfaction, and driving business growth in alignment with the company's objectives.

Responsibilities

• Supervise and provide guidance to the client executive team, ensuring they deliver excellent customer service and meet performance targets.
• Conduct regular team meetings to discuss goals, share updates, and provide training and development opportunities.
• Foster a positive and collaborative team environment, promoting teamwork and individual growth.
• Develop and maintain strong relationships with premium clients, understanding their needs, preferences, and expectations.
• Act as the main point of contact for premium clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Monitor and track client satisfaction, identify areas for improvement, and implement solutions to enhance the client experience.

Business Development

• Collaborate with the sales and marketing teams to identify opportunities for business growth and revenue generation within the premium client segment.
• Assist in the development and execution of strategies to attract and retain elite clients, including personalized marketing initiatives and events.
• Conduct market research and stay updated on industry trends to identify new business prospects and maintain a competitive edge.

Reporting and Analysis

• Prepare regular reports on team performance, client feedback, and key performance indicators.
• Analyze data and metrics to assess the effectiveness of client service initiatives and identify areas for improvement.
• Provide insights and recommendations to senior management based on data analysis and market trends.

Process Improvement

• Streamline and optimize processes related to premium client management, ensuring efficiency and effectiveness.
• Continuously evaluate and enhance service delivery standards to exceed client expectations.
• Implement and monitor service quality standards and best practices.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in client relationship management or a similar role, preferably within the luxury retail or hospitality industry.
• Excellent interpersonal and communication skills, both written and verbal.
• Customer-centric mindset with a passion for delivering exceptional service.
• Strong business acumen and the ability to identify and capitalize on opportunities.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Fluency in English and Chinese