Assistant Manager (Front Office)

Leadingnation; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive fringe benefits

Job summary

Leadingnation, a hospitality group, seeks a Front Desk/Receptionist to manage guest interactions and reservations. The role emphasizes delivering impeccable service and leveraging a global network for guest experiences.

The team values diversity and inclusion, with competitive pay, incentives, and comprehensive fringe benefits to drive guest satisfaction and loyalty in a luxury setting.

Qualifications

• Good command of English, Cantonese and Mandarin.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Handle all guest complaints and implement improvements.
• Review guest feedback from different platforms.

Skills

English

Cantonese

Mandarin

Job description

• Triple bottom line - People, Planet, Profit
• A workplace embracing diversity and inclusion
• A member of the Langham Hospitality Group
• Handle all guest complaints and implements
• Review guest feedback from different platforms
• Handle all guest complaints and implements
• Review guest feedback from different platforms
• Competitive pay and comprehensive fringe benefits
• Front Desk / Receptionist / reservations
• International hotel brand under Marriott Group
• Good command in English, Cantonese and Mandain
• Good problem solving and interpersonal skills
• Hotel in the Accor Group, an International Chain
• Monthly Basic + Monthly Incentive + Tips on Bill + Yearly Performance Bonus
• Impeccable Craftsmanship in Guest Experience & Culture
• Autonomy to Shape an Elite Sublime Haven
• Global Network Exposure & Ultra-Luxury Leadership Pathway