Assistant Manager (First Aid Service)

Hong Kong Red Cross; Hong Kong; On-site; HKD 420,000 - 560,000; Full time

Job summary

Hong Kong Red Cross invites applications for a position supporting the First Aid Service (FAS) development and FARU operations. The role includes volunteer development, training coordination, and ensuring high-quality prehospital care delivery.

The successful candidate will assist the Deputy Manager (FAS) in planning, event support, and emergencies, with duties including drills, stakeholder coordination, and rotating duty during holidays or after-hours as needed.

Qualifications

• University degree in any discipline.
• Minimum 2 years experience in humanitarian or social service sector.
• First Aid Trainer certification preferred; valid first aid certificate required.

Responsibilities

• Assist Deputy Manager (FAS) in developing and executing prehospital and emergency care plans.
• Act as operation in-charge for events/local emergencies as per agency emergency response mechanism.
• Ensure quality service delivery by FARU and volunteers; manage and train volunteers.
• Coordinate with internal and external stakeholders for projects and operations.
• Perform emergency first aid operations and provide standby duties as needed.

Skills

Communication

Public health

Bilingual English/Chinese

Independent work

Education

University degree (any discipline)

Tools

MS Office

Job description

The Hong Kong Red Cross was established in 1950. We belong to the World's largest humanitarian network and provide impartial and quality care to protect life and health, and to enhance the capacity of vulnerable people to live a safe and dignified life. Our services include disaster relief, special education, volunteer service, first aid and health training, and blood transfusion. http://www.redcross.org.hk

Job Purpose

This position assists the Deputy Manager (First Aid Service) to plan and execute the development and operation related to Hong Kong Red Cross’s First Aid Service (FAS); including volunteer development and management of the First Aid Response Unit (FARU) and to maintain its quality service delivery.

Key Responsibilities

• Assist Deputy Manager (FAS) in preparing prehospital and emergency care development plan’s implementation strategy and annual plans, as well as proposal and report writing and coordinating the team members and volunteers, in event first aid, local emergency assessment, operation planning and execution
• Act as operation in-charge for designated events/ local emergency operations according to Agency’s emergency response mechanism
• Ensure the team members and volunteers provide quality service based on humanitarian needs and the FARU protocols
• Assist Deputy Manager (FAS) in volunteer management, including recruitment and retention, organizing trainings and sharing sessions for FARU to strengthen the FAS response mechanism and volunteer preparedness capacity
• Represent HKRC to organize and participate in regular local drills and/or trainings
• Coordination with relevant internal and external stakeholders for projects and/or operations
• Perform emergency first aid OPERATIONS duty for urgent enquiries and emergency call out, including act as Duty Staff in absence of Deputy Manager (FAS) / Manager (FAS); during holidays, non-office hours or extreme weather , if deems necessary

Requirements

• University Degree holder in any discipline, preferably in Social Science, Public Health or Public Administration
• Minimum 2 years relevant working experience in humanitarian or social service sector
• Experience in working as a volunteer in humanitarian response is a definite asset
• Strong communication and presentation skills, mature, proactive and able to work independently and under pressure
• Qualified as First Aid Trainer of Hong Kong Red Cross, or any recognized professional organization, and holder of valid first aid certification is preferred
• Require to work on holidays or non-office hour according to emergency operation needs
• Proficient in PC knowledge (including Microsoft Office)
• Proficient in both written and spoken English and Chinese (including Putonghua)

Contract period: 2 year (Renewable)

Fringe Benefits

Fringe benefits including generous annual leave, marriage leave, caring leave, volunteer leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Review of applications will start as soon as possible and continue until 29 November 2026, or until the post is filled, whichever is earlier.

Personal data provided by job applicants will be used strictly in accordance with Agency's data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.