Assistant Front Office Manager

Hyatt Centric Victoria Harbour Hong Kong; Hong Kong; On-site; HKD 279,000 - 558,000; Full time

Job summary

Hyatt Centric Victoria Harbour Hong Kong is seeking an Assistant Front Office Manager to lead daily operations, manage schedules, drive occupancy and guest satisfaction, and uphold service standards across Front Office, Guest Services and related departments.

The ideal candidate will have a minimum of 7 years in Front Office with at least 3 years in a managerial role, be fluent in English and Putonghua, and be able to coach and train associates while delivering comprehensive training programs.

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years in a managerial role.
• Familiar with Opera System.
• Excellent command of spoken English and Putonghua.
• Able to coach and train new associates.
• Ability to lead and motivate a team.
• Strong focus on service standards and guest satisfaction.

Responsibilities

• Prepare work schedules and annual leave schedules within budget and guidelines.
• Provide comprehensive trainings to Front Office associates.
• Conduct room inspections with Housekeeping and Engineering to ensure high standards.
• Manage guest registration, checkout and mail services efficiently.
• Maximize occupancy and revenue while upholding service quality.
• Address guest complaints and implement long-term solutions.
• Review guest feedback and drive improvements via service initiatives.
• Maintain training systems to ensure staff have necessary skills.

Skills

Front Office leadership

Guest service

Team coaching

Scheduling & staffing

English & Mandarin

Tools

Opera System

Job description

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Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.

Familiar with hotel emergency and crisis handling procedure. Provide comprehensive trainings to associates within Front Office Department.

Conduct Room Inspections with particular emphasis on cleanliness and standard set up and helps carry out inspection of other hotel areas regularly, including lobby and driveway.

Perform room inspection for VIP rooms, work with Housekeeping team and Engineering team to ensure cleanliness and condition is maintained at high-standard.

Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures.

Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department.

Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided.

Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary.

Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.

h3 Qualifications

Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry

Familiar withOpera System

Excellent command of spoken English and Putonghua

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Be able to coach and train new associates.

Ability to manage and lead the team.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via apply now or on Whatapp +85 986.

Personal data collected will be held in strict confidence and used for recruitment purposesonly. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Great Place to Work Certification is anindependent validation of a company’s workplace culture, showing that employees experience trust, respect, fairness, pride, and camaraderie in their daily work life. Hyatt is proud to be recognized as a Great Place to Work 2026 in the Hong Kong Region, reflecting our commitment to fostering an outstanding workplace for all and delivering on our purpose of care.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as an Assistant Front Office Manager? How many years' experience do you have in a Front of House Role? How would you rate your English language skills?

Hotel & Accommodation Services 101-1,000 employees

With breathtaking views of Victoria Harbour, our lifestyle hotel in North Point is the ultimate launchpad for exploring Hong Kong’s vibrant mix of old and new. Discover local foodie favorites and Insta-worthy spots around the neighbourhood or go for a stroll along the waterfront promenade right in front of the hotel. Conveniently located on Hong Kong Island, steps away from major highway, MTR, ferry, bus and tram connections, the hotel is just 10+ minutes’ commute to / from key leisure and business destinations. The options are endless when you stay in the middle of the action at Hyatt Centric Victoria Harbour Hong Kong.

With breathtaking views of Victoria Harbour, our lifestyle hotel in North Point is the ultimate launchpad for exploring Hong Kong’s vibrant mix of old and new. Discover local foodie favorites and Insta-worthy spots around the neighbourhood or go for a stroll along the waterfront promenade right in front of the hotel. Conveniently located on Hong Kong Island, steps away from major highway, MTR, ferry, bus and tram connections, the hotel is just 10+ minutes’ commute to / from key leisure and business destinations. The options are endless when you stay in the middle of the action at Hyatt Centric Victoria Harbour Hong Kong.

What can I earn as an Assistant Front Office Manager