Assistant Concierge Manager - Guest Experience Leader

Langham Hospitality Group; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

The Langham Hong Kong invites a seasoned Concierge Supervisor to join our luxury hotel team. You will oversee daily concierge operations, mentor colleagues, and ensure exceptional guest experiences in line with Langham standards.

The ideal candidate has 5+ years in luxury hotel concierge with at least 3 years in a supervisory role, a strong personal network in the industry, and proven leadership, delegation, and service skills.

Qualifications

• Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
• 5+ years experience in Concierge of luxury hotel; minimum 3-year supervisory experience is required.
• Possess an extensive personal network among the industry.
• Proven delegation, leadership and training skills.

Responsibilities

• Assist the Chief Concierge in carrying out rules, policies and procedures.
• Supervise Concierge Colleagues’ attendance according to the duty roster and supervise their performance while on duty.
• Acts as a key in the vertical communication channel between the Chief Concierge and the teams. All the necessary information are up-to-date and precise when answering to guests queries.
• Ensure that all new join concierges are adequately instructed in service rules, policies and procedures; ensuring that service procedures are adhered to and carried out in detail and are corrected through constant on-the-job training.
• Conduct training in order to up-keep professional standard of service.
• Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for the guests; &
• Stay abreast of all functions and events which take place both inside and outside of the Hotel.

Skills

Leadership

Team management

Training

Guest service

Communication skills

Education

Higher Diploma in hospitality-related discipline

University degree preferred

Job description

The Langham Hong Kong invites a seasoned Concierge Supervisor to join our luxury hotel team. You will oversee daily concierge operations, mentor colleagues, and ensure exceptional guest experiences in line with Langham standards.

The ideal candidate has 5+ years in luxury hotel concierge with at least 3 years in a supervisory role, a strong personal network in the industry, and proven leadership, delegation, and service skills.