Assistant Communications Manager

The Landmark Mandarin Oriental; Hong Kong Island; On-site; HKD 420,000 - 540,000; Full time

Benefits offered by this job

MOstay programme

Health & wellbeing benefits

Learning & development programmes

Retirement plans

Job summary

Mandarin Oriental The Landmark, Hong Kong invites an Assistant Communications Manager to join our Public Relations team. The role focuses on crafting media relations, governance of press materials, event support, and partnership development for the hotel’s luxury brands.

You will report to the Director of Marketing Communications and work closely with marketing, branding and guest experience teams to deliver compelling communications and elevated guest experiences in HK.

Qualifications

• Degree holder in Marketing, Communications, Hospitality Management or relevant discipline.
• Minimum of 3 years relevant working experience in a similar role, preferably in a luxury hotel.
• Excellent written and spoken English, Cantonese and Putonghua.
• Good business acumen with analytical mind in developing and implementing communication strategies.
• Strong background in brand positioning and developing partnerships.

Responsibilities

• Handle daily press enquiries and assist in media relations for hotel events and promotions.
• Prepare press kits and ensure press releases reflect latest corporate developments.
• Maintain media database and ensure accurate clipping and distribution.
• Distribute press materials and track editorial calendars and major features.
• Produce monthly PR activity reports and share top clips with HK team.
• Support partnership development with banks, credit cards and other partners.

Skills

Analytical mind

Brand storytelling

Partnership development

Interpersonal skills

Business acumen

Education

Degree in Marketing/Communications/Hospitality Management

Tools

CRM software

Media monitoring tools

Job description

Mandarin Oriental The Landmark, Hong Kongis looking for an Assistant Communications Manager to join our Public Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Basedat Mandarin Oriental The Landmark, Hong Kong withinPublic Relations in Hong Kong, the Assistant Communications Manager is responsible for assisting with an exciting and creative range of communications areas, primarily in public relations, marketing communications, branding and partnership. The Assistant Communications Manager reports to the Director of Marketing Communications.

As Assistant Communications Manager, you will be responsible for the following duties:

Media, KOLs & Other Business Partners

Handle daily press enquiries such as photoshoot request, menus request, hotel information, and other happenings in the hotel such as events and promotions, and to assist in developing and maintaining excellent business relationships with local and regional media.

Research and gather information of Hong Kong’s upcoming events and activities, and keep the PR and marketing team posted.

Prepare press kits for new media / KOL visits and make sure press releases are always up to date with the latest corporate development and standard.

Media contact entry, and to maintain and update media database to make sure the most recent movements are captured in the media list. Also to maintain the system and make sure all details / history of the media is captured, and to set up an appropriate press release distribution system.

Distribute press releases, media kits, giveaways to enhance the publicity and market positing of the hotel

Compile information of the editorial calendars, and to make sure all major features of the year are made aware by the department.

Media and competitor monitoring. Maintain intelligence on competitor and industry clippings.

Produce monthly report on PR activities and to follow up with top clips to be sent to MOHG and be circulated within the HK team.

Follow up and tracking of hotel coverage in traditional print media for both local and international markets, as well as online and key social media, and to make sure the clipping reports are always up to date.

Make sure the PR database is always up to date.

Update the award list for the hotel.

Partnership

Act as the person-in-charge for bank and credit card partners in terms of meaningful partnership, year-round & tactical offers, and exclusive members’ experience to boarder the potential clienteles and guests of the hotel

Explore any new partnership to maximize business opportunities for both rooms, wellness and dining outlets.

Administration

Draft general response to public enquires, such as sponsorship, educational institution request for site inspection in English, and if necessary, in Chinese.

Chinese & simplify Chinese translation of relevant PR documents such as press releases, PR agencies quarterly updates, and travel guide information updates.

Liaise with printing vendors on press clippings scanning and to make sure all coverage is captured and reported effectively.

Improve and maintain an accurate and updated filing system for PR and communications documents

Process departmental expenditure, including drawing up purchase orders, expenses forms, and to make sure all forms are signed and properly follow up with vendors.

Liaise with printing vendors on name card to make sure it is according to corporate standard and in line with the latest corporate development

As Assistant Communications Manager, we expect from you:

Degree holder in Marketing, Communications, Hospitality Management or relevant discipline

Minimum of 3 years relevant working experience and of similar capacity, preferably in luxury hotel

Excellent written and spoken English, Cantonese and Putonghua

Good business acumen with analytical mind in developing and implementing communication strategies

Strong background in brand positioning, storytelling, and developing partnerships

Experienced with digital content, social media, and CRM strategies

Strong communication and interpersonal skills with the ability to engage effectively at all levels of colleagues and guests

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Communications Manager?
• What is your highest level of education?
• How would you rate your English language skills?

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