Application Support (ERP/ CRM / POS)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 250,000 - 350,000; Full time

Job summary

A consulting firm in Hong Kong is seeking an experienced Application Support specialist to maintain and support ERP, CRM, and POS systems. The role demands clear communication with business users and troubleshooting existing customer issues. Candidates should have at least two years of IT application support experience and proficiency in Cantonese, English, and Mandarin. A self-motivated mindset and experience in vendor management will be advantageous. Join our innovative team for a dynamic career opportunity.

Qualifications

• 2 years of working experience in IT application support.
• Experiences in Vendor management is an advantage.
• Proficiency in Cantonese, English, and Mandarin.

Responsibilities

• Maintain and support CRM system, Loyalty management system, and POS retail system.
• Assist in project implementation, including system migration, UAT, and other related ad-hoc projects.
• Communicate clearly with various business users.

Skills

IT application support

User requirements collection

Troubleshooting

Vendor management

Self-motivated

Job description

SW8114 |19 Feb 2021 Application Support (ERP/ CRM / POS)

• Maintain and support CRM system, Loyalty management system and POS retail system
• Maintain and support ERP system
• Assist in project implementation, including system migration, UAT and other related ad‑hoc project
• Collect user requirements
• Troubleshoot on the issue of the existing customer
• Communicate clearly with various business users

• 2 years of working experience in IT application support
• Experiences in Vendor management is advantage
• Self‑motivated, strong sense of responsibility and willing to explore new technology
• Proficiency in Cantonese, English and Mandarin