Analytics-Driven Collections Strategy & Governance Manager

Standard Chartered Bank; Hong Kong; Vor Ort; HKD 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Standard Chartered Bank in Hong Kong seeks a highly capable professional to join the Collections Strategy & Governance team. You will drive sustainable collections performance through strategy development, governance oversight, and continuous process improvement.

You will influence portfolio performance, strengthen governance, and lead business transformation initiatives while collaborating with stakeholders across Collections, Risk, Operations, Technology, and Finance.

Qualifikationen

• Bachelor's degree or above in Business, Finance, Economics, Statistics, Data Analytics, or a related discipline.
• Demonstrated experience in strategy development, governance, performance management, or operational improvement initiatives.
• Experience in retail banking, unsecured lending, mortgage collections, or recovery operations would be advantageous.

Aufgaben

• Develop, implement, and maintain collections and recovery strategies, policies, and procedures.
• Monitor portfolio performance and establish effective early warning indicators, monitoring frameworks, and contingency plans.
• Ensure collections strategies remain appropriate for the size, complexity, and risk profile of the portfolio.
• Utilize data analytics, segmentation techniques, and collections tools to improve portfolio performance and operational effectiveness.
• Support collections and recovery target setting, impairment budgeting, forecasting, and performance tracking.
• Identify opportunities to improve collections outcomes, operational productivity, and cost efficiency.
• Drive initiatives that enhance customer treatment strategies while optimizing recovery outcomes.
• Lead continuous improvement initiatives by enhancing collections processes, tools, and systems.
• Identify and implement workflow re-engineering opportunities to improve efficiency, scalability, and control effectiveness.
• Represent the Collections function in country and regional transformation initiatives, ensuring successful implementation of process and system changes.
• Ensure adherence to regulatory requirements, internal policies, and governance standards.
• Establish and maintain robust control frameworks to support strong audit and review outcomes.
• Oversee validation and governance of collections-related regulatory reporting and management information.
• Support risk management activities and ensure appropriate controls are embedded within collections operations.
• Manage agency performance frameworks and assignment strategies to maximize third-party collections effectiveness.
• Monitor agency performance and identify opportunities to improve recovery outcomes and service quality.

Kenntnisse

Data Science & Analytics

Project Management

Risk Management

Ausbildung

Bachelor's degree or above in Business/Finance/Economics/Statistics/Data Analytics

Tools

SAS

Python

SQL

Jobbeschreibung

Standard Chartered Bank in Hong Kong seeks a highly capable professional to join the Collections Strategy & Governance team. You will drive sustainable collections performance through strategy development, governance oversight, and continuous process improvement.

You will influence portfolio performance, strengthen governance, and lead business transformation initiatives while collaborating with stakeholders across Collections, Risk, Operations, Technology, and Finance.