Analyst, Customer Services

Maybank Investment Banking Group; Hong Kong; On-site; HKD 223,000 - 335,000; Full time

Job summary

Maybank Investment Banking Group is seeking a diligent operator to support daily client account opening, maintenance, and KYC/AML checks in Hong Kong. The role covers handling customer inquiries, document completeness, and ongoing name screening, with collaboration across internal teams.

The ideal candidate has a business-focused degree, English and Mandarin proficiency, and at least 3 years in HK’s financial sector. Licensing and AML knowledge are advantageous for advancement.

Qualifications

• Degree in Business Administration or related discipline.
• SFC type 1 and type 2 licenses would be an advantage.
• Positive attitude with good communication skills.
• Good team player and customer-oriented.
• Excellent command of written and spoken English & Mandarin.

Responsibilities

• Support daily operation of account opening and maintenance.
• Conduct completeness checks of client documentation.
• Handle customer inquiries regarding accounts and online trading.
• Perform KYC and AML checks for onboarding and periodic reviews.
• Update and monitor system-generated name screening results.
• Coordinate with internal stakeholders for daily ops and ad hoc tasks.
• Assist with annual regulatory assessments such as investor status.
• Maintain MIS reports and support HKSFC requirements.

Skills

Communication skills

Team player

English

Chinese (Mandarin)

Education

Bachelor's degree in Business Administration

Job description

The Maybank Investment Banking Group of companies comprises securities and investment banking businesses stretching around the globe with offices in Malaysia, Singapore, Hong Kong, Thailand, Indonesia, Philippines, India, Vietnam, Saudi Arabia, Great Britain and the United States of America. Maybank Investment Banking has been in Asia for 40 years and provides services in corporate finance, investment banking, debt markets, equity capital markets, derivatives, retail and institutional securities broking and research.

Responsibilities

• Support customer service daily operation, include clients’ application of account opening, account maintenance, Customer Due Diligence “CDD” periodic review and client profile system information update, etc.
• Conduct completeness check of clients’ documentation as per application, such as account application forms, tax self-certification forms and ID&V documents
• Handle customer enquiries in a professional manner such as account opening, account maintenance, client information update, online trading platform setting, etc.
• Perform client KYC and AML checking due to new client onboarding and CDD periodic review in accordance with internal guidelines and regulatory requirement
• Handle and update against system generated ongoing name screening results of existing clients
• Handle other operation relating tasks such as eIPO book open and close registration, external broker account opening, real-time quotes client account registration, etc.
• Handle MIS report update and maintenance
• Liaise and work with internal stakeholders for daily operation and some ad hoc tasks
• Handle HKSFC required annual assessment and notification such as professional investor status
• Assist on customer service internal operation procedure update

Requirements

• Degree holder in Business Administration or related discipline
• Holder of SFC type 1 and type 2 licenses would be an advantage
• Positive attitude and self-motivated with good communication skills
• Good team player and customer-oriented
• Excellent command of written and spoken English & Chinese, including Mandarin
• At least 3 years of Hong Kong financial industry working experience is preferred
• General knowledge of KYC/CDD documentation requirement of individual and corporate
• Senior role will be considered as per experience and knowledge of candidate

The personal data collected in the job application will only be used by MIB Securities (Hong Kong) Limited, its subsidiaries and/or affiliates (Maybank Investment Banking Group) internally to assess your suitability to assume the job duties of the position for which you have applied. All personal data will be handled in strict confidence and filed with Human Resources Department. It is the Company policy to retain the personal data of unsuccessful applicants for future recruitment opportunities for a period of maximum six (6) months, otherwise it will be destroyed.