AI Platform Lead

Sun Life Financial; Hong Kong; On-site; HKD 1,000,000 - 1,800,000; Full time

Benefits offered by this job

5-day work week

Group medical insurance

Group life insurance

Career development opportunities

Job summary

Sun Life Financial is seeking a Platform Lead for AI Solutions in Hong Kong. You will drive end-to-end delivery of digital and AI initiatives, modernize the customer journey with AI, and optimize internal workflows while ensuring governance and compliance.

A strong移任 background in IT and insurance is essential. The role requires 12+ years of experience, proficiency in Python/Java, cloud services (SageMaker/Bedrock), and experience with containerization (Docker/Kubernetes).

Qualifications

• Bachelor’s degree or higher in IT, CS or related field.
• 12+ years of working experience in IT/insurance or financial services preferred.
• Proven implementation of enterprise-grade AI solutions and end-to-end delivery.

Responsibilities

• Direct end-to-end delivery of digital and AI initiatives on time and within budget.
• Champion customer journey transformation through AI-enabled tools.
• Optimize internal workflows using AI technologies and scalable platforms.
• Establish standards for AI development, deployment, and governance.

Skills

AI technologies

Python

Java

REST APIs

LangChain/LangGraph

AWS SageMaker

Kubernetes

PostgreSQL

Education

University degree in IT/CS

Tools

Docker

Kubernetes

Cosmos DB

PostgreSQL

SageMaker

Bedrock

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description: The Platform Lead for AI Solutions is a strategic leadership role dedicated to spearheading the implementation and evolution of digital platforms and artificial intelligence technologies. You will be oversee all aspects of solution delivery, ensuring every initiative directly propels Sun Life’s strategic objectives and redefines the customer journey through modern, scalable technology. The purpose of this role will be responsible for leading and managing the implementation of digital solutions and AI technologies. This role will oversee all aspects of solution delivery, ensuring that projects align with Sunlife's strategic objectives and enhance the overall customer journey.

Key responsibilities include:

• Strategic Project Delivery: Direct the end-to-end execution of digital and AI initiatives, ensuring they are delivered on schedule, within budget, and to the highest quality standards.
• Customer Journey Transformation: Champion the integration of innovative AI tools to modernize the customer experience, aligning technical outputs with Sun Life’s long-term business goals.
• Operational Excellence: Deploy AI technologies to optimize internal workflows, significantly reduce operational costs, and enhance the efficiency of service delivery.
• Innovation & Continuous Improvement: Architect a sustainable framework that fosters organizational innovation, encouraging the constant refinement of platform capabilities and emerging tech adoption.

The ideal candidate should be a visionary leader with a robust technical foundation and a relentless drive for innovation in fast-paced environments. You are the critical link between high-level business strategy and technical execution, possessing the unique ability to translate complex AI capabilities into tangible marketing effectiveness and superior customer outcomes.

Preferred skills

• Deep understanding of AI technologies and their application in the insurance sector
• Experience in Python and Java.
• Familiarity with REST APIs and frameworks such as FastAPI, Flask, or similar technologies.
• Experience with LLM frameworks including LangChain, LangGraph, and n8n.
• Knowledge of databases such as PostgreSQL and Cosmos DB.
• Practical experience with AWS cloud services, especially SageMaker and Bedrock.
• Strong knowledge of containerization and orchestration tools such as Docker, Kubernetes
• Familiarity with the insurance industry, including regulatory requirements and customer needs
• Ability to analyze data and market trends to inform strategic decision-making
• Practical experience in leading complex projects
• Practical experience in working in Agile with IT multiple teams and Business Stakeholders

Qualifications

• University graduate, preferably in IT, Computer Science or related disciplines
• Over 12 years of working experience
• Broad knowledge of financial services &/or insurance industry desirable
• Proven experience in implementing enterprise-grade AI solutions and leading their end-to-end delivery.
• Extensive background in delivering and leading large-scale, enterprise-level AI solution implementations.
• Demonstrated expertise in managing and executing enterprise-grade AI solution deployments.
• Strong track record in leading teams to design, build, and implement AI solutions at enterprise scale.
• Experience of system development on Cloud Platform
• Strong influencing and negotiation skills to get buy-ins from the business stakeholders from different functional team
• Proficiency in both spoken and written English

Responsibilities

• Technical Leadership: Prototype & Delivery Excellence: Spearhead rapid prototyping and Proof-of-Concept (PoC) initiatives, ensuring pilot programs for commercial AI applications are delivered on time with quantifiable business results.
• Standards & Best Practices: Establish and champion rigorous standards for AI development, deployment, and oversight to ensure all solutions are scalable, high-quality, and reliable.
• Technology Orchestration: Evaluate and deploy cutting-edge AI systems and infrastructures that accelerate development speed while maintaining a focus on long-term maintainability.
• Continuous Process Optimization: Lead post-implementation reviews to streamline workflows, integrate feedback loops, and improve overall AI delivery efficiency.
• Strategic Planning: AI Roadmap Alignment: Translate high-level company goals into a concrete AI technical roadmap, ensuring technology investments directly support commercial objectives.
• Governance & Compliance: Oversee the governance framework for AI projects, proactively managing ethical considerations, data privacy, and legal compliance in line with global regulations.
• Risk Management: Identify and mitigate technical and operational risks associated with AI implementation before they impact the broader IT infrastructure.
• Cross-functional Collaboration: Business & Regional Integration: Act as the primary bridge between the AI team and Business units/Regional teams to ensure localized needs are met while maintaining global architectural integrity.
• Stakeholder Benchmarking: Partner with data experts and governance bodies to define success metrics and ensure AI projects remain synchronized with evolving stakeholder requirements.
• Product Owner Alignment: Work closely with Product Owners to integrate AI capabilities into the core product lifecycle, ensuring seamless feature rollouts.

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued. We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category: IT - Technology Services Posting End Date: 15/10/2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive.

Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers