AI Business Solutions & Innovation Manager

Mandarin Oriental Hotel Group Limited

Hong Kong

On-site

HKD 900,000 - 1,200,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Learning pathways

MOstay

Wellbeing programs

Retirement plans

Job summary

Mandarin Oriental Hotel Group is seeking an AI Business Solutions & Innovation Manager to join their Information Technology team. Based at our Corporate Office in London or Hong Kong, the role designs, codes, and delivers bespoke applications that solve real business problems across the organisation.

The role requires hands-on development, GenAI expertise, and a strong balance of technical craft with commercial judgment to drive in-house innovation and measurable value.

Qualifications

Degree in Computer Science, Software Engineering, or related field, or equivalent hands-on development experience.
Hands-on experience building and shipping applications.
Experience with AI-assisted development and GenAI application development.
Strong coding capability across the stack (Python or similar).
Experience integrating APIs, data sources, and third-party services.

Responsibilities

Partner with business teams to identify problems solvable by bespoke applications and tools.
Design, build, and deliver end-to-end applications from concept to production.
Write, test, and maintain clean code using AI-assisted development tools.
Integrate applications with existing systems and data sources.
Translate requirements into technical solutions and prototype iteratively.
Develop GenAI-powered features delivering measurable business value.
Own the technical delivery lifecycle including version control, testing, deployment.
Collaborate with stakeholders to scope problems and ensure adoption.
Maintain and enhance applications post-launch and respond to feedback.
Stay updated on GenAI trends and emerging technologies.
Ensure compliance with data privacy, security, and ethics.

Skills

AI development

Python

APIs integration

GenAI tooling

Analytical thinking

Education

BSc in Computer Science / related field

Tools

GenAI tools

Git

REST APIs

Job description

Mandarin Oriental Hotel Group is looking for an AI Business Solutions & Innovation Manager to join our Information Technology team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences, located in prime destinations around the globe. Guided by our Asian heritage and renowned for creating some of the world’s most sought-after properties, we deliver legendary service while shaping the future of luxury hospitality.

Based at the Mandarin Oriental Corporate Office within the Information Technology department in London or Hong Kong, the AI Business Solutions & Innovation Manager is a hands-on builder who designs, codes, and delivers bespoke applications that solve real business problems across the organisation.

Using AI-assisted development tools and modern software engineering practices, the role transforms business challenges into working, production-ready solutions. This includes building applications, integrating systems and data, and iterating directly with stakeholders to deliver measurable value.

The role combines strong technical craftsmanship with commercial judgement and plays a key role in expanding the organisation’s ability to build impactful solutions in-house.

The role reports to the Director of Tech Innovation & Portfolio Management.

As AI Business Solutions & Innovation Manager, you will be responsible for:

Partnering with business teams to identify problems that can be solved by purpose-built applications and tools.
Designing, building, and delivering bespoke applications end-to-end, from concept through to working, production-ready software, including ongoing maintenance.
Writing, testing, and maintaining clean, functional code, using AI-assisted development tools to accelerate delivery without compromising quality.
Integrating applications with existing systems and data sources where applicable.
Translating business requirements directly into technical solutions, rapidly prototyping and iterating with users until the solution delivers real value.
Developing GenAI-powered features and applications where they create tangible business advantage.
Owning the technical delivery lifecycle of in-house solutions, including version control, testing, deployment, and continuous iteration.
Working directly with business stakeholders to scope problems, validate solutions, and ensure strong adoption.
Maintaining and enhancing applications after launch, responding to user feedback and evolving requirements.
Staying abreast of the latest trends in GenAI and emerging technologies, recommending relevant innovations.
Ensuring all solutions comply with organisational standards for data privacy, security, and ethical use of technology.
Applying sound engineering judgement to decide when to build, when to integrate, and when an existing tool already solves the problem.
Documenting solutions, code, and technical decisions to ensure maintainability and effective knowledge sharing.
Staying current with advances in AI-assisted development and application frameworks, bringing practical ideas back to the business.
Contributing to a culture of building, demonstrating what is possible when business problems are met with hands‑on technical craft.

As AI Business Solutions & Innovation Manager, we expect from you:

A degree in Computer Science, Software Engineering, or a related field, or equivalent hands‑on development experience.
Demonstrated experience building and shipping applications, with a portfolio of working software.
Hands‑on experience with AI-assisted development tools and GenAI application development.
Strong, practical coding capability across the application stack (e.g. Python or similar).
Experience integrating APIs, data sources, and third‑party services.
Familiarity with version control, testing, and deployment practices.
Strong problem‑solving and analytical abilities, with the ability to translate ambiguous business problems into working solutions.
Excellent communication skills, particularly in working directly with non‑technical business users.
Ability to manage multiple development initiatives in parallel.
Self‑directed, resourceful, and genuinely passionate about building and continuous learning.
Understanding of data privacy, security, and ethical considerations in software development.